A.E. Perkins

Junior Systems Administrator

A.E. Perkins

full-time

Posted on:

Location Type: Hybrid

Location: Carrollton • Texas • United States

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Salary

💰 $70,000 - $75,000 per year

Job Level

Junior

About the role

  • Resolve complex technical issues involving servers, desktops, laptops, printers, and other devices, ensuring minimal disruption to users.
  • Deploy, configure, and maintain a wide range of hardware and software solutions, including custom imaging and updates for end-user devices.
  • Research and evaluate new software products, recommending changes to enhance system performance and organizational productivity.
  • Perform more sophisticated hardware repairs and work closely with vendors to address recurring or critical issues.
  • Lead smaller IT projects or components of larger projects, coordinating with various teams to ensure successful implementation.
  • Document, maintain, and improve troubleshooting guides, "how-to" procedures, and support documentation.
  • Be available for on-call support as assigned by the manager, often handling higher-level escalations.
  • Provide guidance and mentorship to Desktop Support Specialist I/II staff, helping them grow their technical skills and understanding of best practices.
  • Stay up-to-date with emerging IT trends and technologies, proactively recommending new solutions to improve the team's effectiveness.
  • Perform other duties as assigned by the manager.

Requirements

  • Associate degree in computer science or equivalent experience required. Bachelor’s degree preferred.
  • A+ certified and/or Network+ certified preferred.
  • 1-3 years of experience in desktop support, IT troubleshooting, or a related role required.
  • Intermediate troubleshooting skills for a range of issues across servers, desktops, laptops, printers, and other end-user devices.
  • Familiarity with Active Directory, Windows OS, Google Suite, Hypervisors, and other common enterprise IT systems.
  • Excellent written and verbal communication skills, capable of explaining technical information to all levels of the organization.
  • Proven ability to provide technical guidance and training to less-experienced team members.
  • Strong project management skills, with the ability to lead smaller projects or support larger initiatives.
  • Excellent time management skills, with the ability to manage multiple priorities under pressure.
Benefits
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k) Matching
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Disability & Life Insurance
  • Employee Assistance Program
  • LegalShield
  • ID Shield
  • Commuter Reimbursement Plan
  • Tuition Reimbursement
  • Bonus Pay - This position falls under our "Corporate Bonus Plan" which entitles you to a potential bonus payout of up to 10% of your annual salary as an annual bonus, if offered employment.
  • Wellable membership
  • Telescope Health (telehealth) through Accresa
  • Intellect (mental health) application
  • Employee engagement activities, including voluntary events, raffles, book club, and more!
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
troubleshootinghardware repairsystem performance evaluationcustom imagingsoftware deploymentconfiguration managementtechnical documentationproject management
Soft Skills
communicationmentorshipguidancetime management
Certifications
A+ certificationNetwork+ certificationAssociate degree in computer science