Fraud Detection & Monitoring: Actively monitor the internal Suspicious Activity Report and other reporting sources to detect and triage potential fraudulent account activity in a timely and accurate manner.
Case Investigation: Conduct comprehensive and confidential investigations of known and suspected fraudulent account activity from internal sources, gathering evidence and documenting all findings.
Trend Analysis & Risk Mitigation: Analyze transactional data and account activity to identify patterns, trends, and typologies associated with fraudulent attempts.
Cross-Functional Collaboration: Effectively interact and communicate with various internal departments, including Tech, Sales, Client Experience and Claims to implement preventive measures and share intelligence on fraud threats.
Record & Case Management: Maintain a precise and detailed written record of all identified fraudulent activities, investigation steps, and outcomes to ensure data integrity and support reporting requirements.
Cyber Threat Assessment: Facilitate an annual cybersecurity threat assessment that analyzes emerging threats and attack methodologies prevalent in adjacent industries.
Special Projects: Perform special projects and other assigned duties related to fraud and risk management as directed by leadership, contributing to the overall goals of the department.

Requirements

Analytical Skills: Strong ability to collect, analyze, and interpret complex data sets to draw actionable conclusions.
Investigative Acumen: A detail-oriented and inquisitive mindset with the ability to conduct thorough and objective investigations.
Technical Proficiency: Experience with fraud detection software and data analysis tools.
Communication: Excellent written and verbal communication skills, with the ability to articulate complex findings clearly and concisely to different audiences.
Collaboration: Proven ability to work effectively in a team environment and build strong relationships with internal partners.
Education: Bachelor’s degree from an accredited institution in Accounting, Finance, Information Systems, or a related field is required.
Experience: 2+ years of direct experience in a fraud detection, investigation, or risk analysis role, preferably within the insurance or financial services industry.

Benefits

Medical Insurance
Vision Insurance
Dental Insurance
401(k) Matching
Flexible Spending Accounts
Health Savings Accounts
Disability & Life Insurance
Employee Assistance Program
LegalShield
ID Shield
Commuter Reimbursement Plan
Tuition Reimbursement
Bonus Pay - This position falls under our “Corporate Bonus Plan” which entitles you to a potential bonus payout of up to 10% of your annual salary as an annual bonus, if offered employment.
Wellable membership
Telescope Health (telehealth) through Accresa
Intellect (mental health) application
Employee engagement activities, including voluntary events, raffles, book club, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills

fraud detectiondata analysisinvestigationrisk analysiscybersecurity threat assessmenttransactional data analysisevidence gatheringreportingdata integrityfraud detection software

Soft skills

analytical skillsinvestigative acumencommunicationcollaborationdetail-orientedinquisitive mindsetteamworkrelationship buildingarticulation of findingsobjectivity