A.E. Perkins

HCM & Payroll Account Specialist

A.E. Perkins

full-time

Posted on:

Location Type: Remote

Location: Remote • Texas • 🇺🇸 United States

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Salary

💰 $45,000 - $55,000 per year

Job Level

Mid-LevelSenior

Tech Stack

C++Go

About the role

  • Serve as the primary contact for assigned clients, maintaining positive relationships and working to achieve client retention and business growth goals.
  • Acquire and demonstrate thorough knowledge of Workforce Go! HCM products, workflows, and integration processes, ensuring seamless ongoing support.
  • Ensure payrolls are processed with 100% accuracy and timely delivery every pay period; manage tax calculations and account management as needed.
  • Act as a subject matter expert and key resource on Workforce Go! operations and services, providing guidance on payroll, HR, time and labor management, accounting, tax, and money movement.
  • Follow internal and external compliance rules and regulations while maintaining strict confidentiality with client information.
  • Recommend and assist in the development of procedures and policies to enhance the Account Specialist team's efficiency and effectiveness.
  • Analyze client challenges, recommend solutions, and participate in special projects as assigned.

Requirements

  • Strong command of the English language, with excellent written and verbal communication skills; ability to use appropriate email etiquette.
  • Proven ability to manage multiple priorities independently, meeting all deadlines consistently.
  • Ability to gather, analyze, and interpret information, draw conclusions, test solutions, and communicate findings effectively.
  • Skilled in quickly assessing client needs, tactfully handling difficult situations, and maintaining client satisfaction.
  • Demonstrated ability to work effectively within a team environment, fostering collaboration and supporting shared goals.
  • Proficient in Google and other business software; ability to navigate web-based applications efficiently.
  • Strong working knowledge of payroll and human resources outsourcing industry, including compliance requirements.
  • Bachelor’s degree required, or equivalent professional experience in a related field.
  • Minimum of 5 years in payroll or human resources outsourcing; experience in client service or relationship management required.
  • Certified Payroll Professional (CPP) or Fundamental Payroll Certification (FPC) certification preferred.
Benefits
  • Medical Insurance
  • Vision Insurance
  • Dental Insurance
  • 401(k) Matching
  • Flexible Spending Accounts
  • Health Savings Accounts
  • Disability & Life Insurance
  • Employee Assistance Program
  • LegalShield
  • ID Shield
  • Commuter Reimbursement Plan
  • Tuition Reimbursement
  • Bonus Pay - This position falls under our “Corporate Bonus Plan” which entitles you to a potential bonus payout of up to 10% of your annual salary as an annual bonus, if offered employment.
  • Wellable membership
  • Telescope Health (telehealth) through Accresa
  • Intellect (mental health) application
  • Employee engagement activities, including voluntary events, raffles, book club, and more!

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
payroll processingtax calculationsaccount managementHR managementtime and labor managementmoney movementcomplianceprocedures developmentclient analysissolution recommendation
Soft skills
communication skillstime managementanalytical skillsclient satisfactionteam collaborationproblem-solvingindependencetactfulnessrelationship managementadaptability
Certifications
Certified Payroll Professional (CPP)Fundamental Payroll Certification (FPC)