A.C.Coy Company

Network Engineer – LAN/Wi-Fi

A.C.Coy Company

contract

Posted on:

Location Type: Hybrid

Location: Eagan • Minnesota • 🇺🇸 United States

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Job Level

Mid-LevelSenior

Tech Stack

ServiceNowTCP/IP

About the role

  • Configure and support wireless systems.
  • Troubleshoot and resolve LAN and Wi-Fi connectivity issues, including, but not limited to, switches, routers, and cabling.
  • Resolve Trouble tickets generated through ServiceNow
  • Document troubleshooting steps and solutions for future reference.
  • Assist Tier 1 support in diagnosing and resolving LAN-related problems.
  • Provide Tier 2 support for LAN-related incidents and service requests escalated from Tier 1.
  • Collaborate with Tier 3 LAN Engineers for complex issue resolution.
  • Perform duties in support of the mission as directed by Management.

Requirements

  • Bachelor’s Degree and a minimum of 3 years of IT work experience; Additional experience may be substituted in lieu of degree.
  • 3+ years of applicable network experience and support.
  • Proficiency in LAN protocols and technologies (e.g., TCP/IP, VLANs, Spanning Tree Protocol).
  • Strong troubleshooting and analytical skills – Layer 1 and 2.
  • Understanding of LAN security standards and methodologies.
  • Proven experience working with Cisco Meraki, HPE Aruba, Juniper Mist, and Fortinet.
  • Prior experience with ServiceNow or other ticketing systems.
  • Proficiency with MS Office Suite, especially Excel and Teams.
  • Ability to work independently and thrive in a fast-paced, rapidly changing environment.
  • Ability to manage multiple projects and meet deadlines and prioritize and manage your own workload.
  • Cisco or other applicable Networking Certifications – preferred.
  • Excellent communication skills, both written and verbal.
  • Ability to obtain Public Trust Clearance.
  • Must be a US Citizen or Permanent Status Green Card holder.
  • Must have lived in the US for the past 5 years.
  • Cannot have more than 6 months travel outside the United States within the last five years. Military Service excluded. (Exception does not include military family members.)

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
LAN protocolsTCP/IPVLANsSpanning Tree Protocoltroubleshootinganalytical skillsLAN security standardsCisco MerakiHPE ArubaJuniper Mist
Soft skills
strong troubleshooting skillsanalytical skillsability to work independentlyability to manage multiple projectsexcellent communication skillsability to meet deadlinesability to prioritize workload
Certifications
Bachelor's DegreeCisco Networking CertificationsPublic Trust Clearance