9th Way Insignia

Senior Training Coordinator

9th Way Insignia

contract

Posted on:

Location Type: Remote

Location: Remote • 🇺🇸 United States

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Salary

💰 $48,678 - $60,000 per year

Job Level

Senior

About the role

  • Develop, implement, and manage comprehensive training programs for field and virtual audiences across the VESEE 2.0 contract.
  • Design curriculum and training materials for system modernization, data migration, and new workflows (ES, EDB, IVM, VistA REE).
  • Coordinate and deliver live, virtual, and hybrid training sessions, including webinars, workshops, and hands-on labs.
  • Assess training needs through stakeholder engagement, surveys, and performance metrics.
  • Track and report training effectiveness, participation, and outcomes to leadership.
  • Manage training logistics, scheduling, and resource allocation for nationwide field teams and remote learners.
  • Ensure all training content complies with VA directives, security, privacy, and accessibility standards.
  • Support onboarding and continuous education for new hires and existing staff.
  • Collaborate with technical teams to update training materials in response to system changes and enhancements.
  • Provide Tier 2 support for training-related issues and escalate technical questions as needed.
  • Maintain a repository of training documentation, recordings, and reference guides.
  • Facilitate knowledge transfer during transition periods and system upgrades.

Requirements

  • Bachelor’s degree in education, instructional design, information technology, or related field.
  • 6 years of relevant experience; 10 additional years may be substituted for education.
  • Proven experience developing and delivering training for large-scale IT modernization projects.
  • Expertise in virtual training platforms (e.g., MS Teams, Zoom, Webex) and field training coordination.
  • Strong curriculum design, instructional writing, and presentation skills.
  • Familiarity with federal compliance requirements (FedRAMP, FISMA, HIPAA, Section 508).
  • Ability to assess training needs and measure learning outcomes.
  • Experience supporting both technical and non-technical audiences.
  • Excellent organizational, communication, and stakeholder management skills.
  • Willingness to travel for field training events and support after-hours sessions as needed.
Benefits
  • Medical
  • Dental
  • Vision
  • Voluntary Life Insurance
  • 401(k)
  • Basic Life A&D
  • STD
  • LTD
  • PTO
  • Telehealth
  • paid holidays
  • FSA
  • HSA
  • Employee Assistance Program (EAP)
  • Traveling Assistance

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
curriculum designinstructional writingtraining program developmentdata migrationsystem modernizationtraining effectiveness assessmentstakeholder engagementperformance metricsTier 2 supportknowledge transfer
Soft skills
organizational skillscommunication skillsstakeholder managementpresentation skillsability to assess training needsexperience with non-technical audienceswillingness to travel