Project Owner, Client Support

9H Digital

Project Owner managing post-launch client accounts for 9H, a Malta-based creative-tech company. Coordinating delivery, support, budgets, timelines, and cross-functional digital teams.

Posted 8/11/2026full-timeSliema • 🇲🇹 MaltaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in client account management, project management, and delivery coordination, with a strong focus on communication and organizational skills. Proficient in managing multiple projects while ensuring quality delivery and client satisfaction.

Highest-signal resume keywords

Client Account ManagementProject ManagementClear CommunicationOrganizational SkillsCRM/Project Management Tools

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

Time ManagementAdaptabilityMentoringProblem Solving

Tools & Technologies

HubSpotCRM ToolsProject Management Tools

Industry Keywords

Client DeliveryDigital ServicesAgency ExperienceTechnical and Non-Technical Teams

About the role

Key responsibilities & impact

Act as the primary point of contact for post-launch client accounts
Respond to client queries, complaints, and support requests via email
Lead conversations about delivery progress, trade-offs, and technical considerations
Consult with clients and proactively suggest business improvements
Assist clients with issues and explain specialised functionality and features
Troubleshoot, analyse, report, and follow up on errors, failures, and malfunctions
Maintain client accounts and update billing information
Keep detailed client records and analyse feedback for service improvements
Own and manage multiple client projects from scoping through launch
Translate business and functional requirements into tasks and briefs
Manage timelines, budgets, scope, and delivery quality
Identify and resolve risks, dependencies, and bottlenecks
Coordinate delivery across development, UI/UX, SEO, content, studio, and other stakeholders
Champion work internally and take ownership of outcomes
Mentor and coach team members

Requirements

What you’ll need

Based in Malta
Fluent in English
Previous experience in a client-facing project management, account management, or delivery role
Agency or digital-services background preferred
Strong organisation and time-management skills
Clear, confident written and verbal communication
Ability to manage multiple client projects simultaneously
Comfortable working across technical and non-technical teams and translating between them
Calm and adaptable under shifting priorities and evolving requirements
Genuine interest in client delivery and account management
Familiarity with CRM/project management tools such as HubSpot or similar is a plus

Benefits

Comp & perks

Supportive, diverse and collaborative team
Real ownership of work and visible impact
Flexible environment valuing focus and autonomy
Opportunities to learn and grow in a modern, tech-enabled business
Long-term sustainability focus
Career with clarity, purpose and direction