Community Manager

9amHealth

Marketing Community Manager building member communities and social engagement for 9amHealth’s AI-enabled virtual chronic-care platform. Creating trusted content, events, and advocacy programs for employers and members managing chronic conditions.

Posted 8/5/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in community management and social media strategy, with a strong focus on building engaged online communities and executing effective content strategies across various platforms. Proficient in data-driven decision-making to enhance community engagement and member satisfaction.

Highest-signal resume keywords

Community ManagementSocial Media StrategyEvent Planning and ExecutionContent CreationData-Driven Insights

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Community EngagementContent StrategySocial Media ManagementEvent CoordinationWriting and Communication

Soft Skills

Highly OrganizedSelf-DirectedAdaptability

Tools & Technologies

InstagramFacebookLinkedInCircleMighty NetworksSlack

Industry Keywords

Consumer HealthWellnessB2B2CChronic Condition ManagementPatient Advocacy

About the role

Key responsibilities & impact

Build and grow online and offline member communities where existing and prospective members can connect and engage with 9amHealth content and support resources
Create touchpoints across the member lifecycle, from pre-enrollment awareness through long-term retention
Identify and nurture member advocates and ambassadors
Own community-platform moderation, content calendars, and community health
Respond to community questions, surface concerns internally, and ensure members feel heard and supported
Manage content strategy, creation, and publishing across Instagram, Facebook, LinkedIn, and other platforms
Create posts, stories, short-form video, and member spotlights that build trust
Track engagement, audience growth, and content performance and iterate using data
Monitor trends in health, wellness, and the future of work
Plan and execute virtual and in-person webinars, meetups, wellness programming, and Q&As
Support employer health fairs and other in-person events
Surface member sentiment, feedback, and trends to Marketing, Product, and Clinical teams
Collaborate with clinical staff and content creators on medically accurate, on-brand, useful programming and messaging

Requirements

What you’ll need

4+ years of experience in community management, social media, or a closely related marketing role
Ideally, experience at a consumer health, wellness, or B2B2C company
Demonstrated ability to build and grow engaged online communities
Strong social media instincts across LinkedIn, Instagram, and member forums
Experience planning and executing virtual and in-person events from conception through follow-up
Excellent writing and communication skills, adapting voice for HR leaders and members managing chronic conditions
Comfort operating at the intersection of B2B and B2C
Data-driven approach to community and social, including tracking metrics and using insights to improve
Highly organized and self-directed, with the ability to manage multiple priorities and deadlines
Preferred: experience in digital health, chronic condition management, or a mission-driven healthcare environment
Preferred: familiarity with employer-sponsored benefits
Preferred: short-form video content creation, including Reels, TikTok-style content, or YouTube Shorts
Preferred: comfort using AI tools for content creation, social listening, and community analysis
Preferred: experience with Circle, Mighty Networks, or Slack communities
Preferred: background in patient advocacy, health coaching, or consumer health engagement
Must be authorized to work in the United States without visa sponsorship

Benefits

Comp & perks

Health, dental, and vision insurance
Flexible PTO
Work from home options
Professional development budget
Support for continuing education
Opportunity to make a meaningful impact on chronic disease management and patient outcomes
Collaborative, mission driven culture focused on improving healthcare accessibility and affordability