Operations

• Oversee day-to-day operations of 1099 health coach network
• Lead recruiting and interviewing of new 1099 health coaches
• Manage access provisioning, credentials, and onboarding enablement for contractors
• Review and approve invoices with accuracy and timeliness
• Own communications: monthly optional webinars, monthly newsletters, ongoing Slack monitoring and engagement
• Partner with VP of Operations to track and report on availability and quality metrics and adjust hiring goals
• Manage access provisioning and system enablement for W2 clinicians
• Maintain and update enablement materials in collaboration with clinical leaders
• Organize and distribute clinical content (written guides, Loom videos, product demos)
• Support development of sandbox/test environments or simulation workflows for clinicians to practice
• Assist in vendor management, ensuring performance and accountability for operational partners
• Track vendor SLAs and performance metrics and escalate issues as needed
• Partner cross-functionally to identify and evaluate new vendor solutions to support scalability and efficiency

Care Team Operations Manager

Card Administration Operations Specialist I, II, III, Senior

Card Administration Operations Specialist I, II, III, Senior

Manager, Design Operations

Sales Compensation & Operations Consultant

Operations Coordinator