Program Strategy Manager
Sealed
Care Team Operations Manager
9amHealth
full-time
Posted on:
Origin: • 🇺🇸 United States • California, New York
Visit company websiteSalary
💰 $110,000 per year
Job Level
Mid-LevelSenior
About the role
- Oversee day-to-day operations of 1099 health coach network
- Lead recruiting and interviewing of new 1099 health coaches
- Manage access provisioning, credentials, and onboarding enablement for contractors
- Review and approve invoices with accuracy and timeliness
- Own communications: monthly optional webinars, monthly newsletters, ongoing Slack monitoring and engagement
- Partner with VP of Operations to track and report on availability and quality metrics and adjust hiring goals
- Manage access provisioning and system enablement for W2 clinicians
- Maintain and update enablement materials in collaboration with clinical leaders
- Organize and distribute clinical content (written guides, Loom videos, product demos)
- Support development of sandbox/test environments or simulation workflows for clinicians to practice
- Assist in vendor management, ensuring performance and accountability for operational partners
- Track vendor SLAs and performance metrics and escalate issues as needed
- Partner cross-functionally to identify and evaluate new vendor solutions to support scalability and efficiency
Requirements
- 3+ years of operations or program management experience, preferably in healthcare
- Experience hiring contractors, freelancers, or distributed workforces
- Strong organizational skills with attention to detail
- Excellent written and verbal communication skills
- Ability to work cross-functionally with clinicians, operations, and leadership
- Proficiency with tools like Slack, Google Workspace, and workflow/project management systems
- Comfort operating in a fast-paced, high-growth environment with shifting priorities
- Preferred: Prior experience in digital health, clinical operations, or health coaching networks
- Preferred: Experience creating enablement or training programs for distributed teams
- Preferred: Startup experience
