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B2B Customer Support
95 Percent GroupB2B Customer Support Specialist assisting the B2B team with inquiries and order handling for schools and businesses. Collaborating with internal departments to ensure customer satisfaction.
About the role
Key responsibilities & impact- Assist the primary B2B point of contact with customer service inquiries and account support
- Respond to B2B customer inquiries, providing accurate information and timely solutions
- Follow up on customer issues to ensure full resolution and satisfaction
- Support the processing of purchase orders and coordinate with internal teams for fulfillment
- Assist with creating and managing customer invoices, including re-invoicing as needed
- Help prepare and deliver formal quotations upon request
- Maintain positive relationships with schools, tutors, and homeschool organizations
- Provide product information and guidance to customers as needed
- Assist with setting up and maintaining customer accounts, including tax-exempt status
- Monitor and respond to shared customer service inboxes
- Help resolve issues related to orders, shipping, cancellations, and reorders in coordination with internal teams
- Support and maintain customer service and administrative Standard Operating Procedures (SOPs)
- Assist with customer service-related projects and cross-functional initiatives
- Contribute to process improvements and team efficiency
- Perform Additional duties and special projects as needed
Requirements
What you’ll need- Strong customer service orientation with a commitment to customer satisfaction
- Excellent verbal and written communication skills
- Strong problem-solving and critical-thinking abilities
- High attention to detail and accuracy
- Self-motivated with strong follow-through
- Ability to manage multiple tasks and priorities effectively
- Strong organizational skills
- Professional and pleasant phone/email communication skills
- Ability to maintain confidentiality
- Proficiency in Microsoft Word and Excel
Benefits
Comp & perks- Competitive compensation, benefits, and long‑term growth opportunity
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
customer serviceproblem-solvingcritical thinkingattention to detailtask managementorganizational skillsconfidentialityMicrosoft WordMicrosoft Excel
Soft Skills
customer satisfactionverbal communicationwritten communicationself-motivationfollow-throughmulti-taskingprofessional communicationpleasant demeanor