Business Analyst

• Manage data flow from CRM systems into ERP related to Orders and collections
• Collaborate with technical teams and vendors to implement system enhancements for Order cycle, Invoice generation, and payment processing
• Ensure billing systems integrate seamlessly with accounting platforms, CRM, and ERP systems
• Implement processes to capture and monetize consumption/usage data, ensuring accurate and timely billing
• Work with product and technical teams to map usage metrics to billing rules and pricing structures
• Identify inefficiencies in usage tracking and billing reconciliation processes, proposing automation and optimization strategies
• Analyze existing billing and collections workflows to identify gaps, bottlenecks, and opportunities for improvement
• Collaborate with cross-functional teams to refine processes and align them with dynamic business models
• Develop scalable workflows for supporting high-volume, consumption-based transactions
• Develop strategies to help improve collections for usage-based billing, including automated reminders, escalations, and dunning processes
• Implement controls to mitigate revenue leakage and ensure accurate revenue recognition for consumption-based services
• Partner with customer support to resolve billing disputes and maintain strong customer relationships
• Act as a liaison between finance, IT, sales, and operations teams to align billing solutions with business objectives
• Lead workshops and training sessions for stakeholders to improve adoption of billing and usage tracking systems
• Document business requirements, workflows, and system configurations to support ongoing improvements
• Lead UAT testing for projects, with greater focus on scripting functional end to end tests
• Stay informed about industry trends, emerging solutions, new releases, features, and best practices, and assess their potential impact for use within 8x8
• Build and maintain external vendor, partner, and user group relationships to help monitor and understand industry challenges, opportunities, and common approaches

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