Account Manager
8x8
full-time
Posted on:
Location Type: Remote
Location: Remote • Texas • 🇺🇸 United States
Visit company websiteSalary
💰 $186,375 - $310,625 per year
Job Level
Mid-LevelSenior
Tech Stack
Cloud
About the role
- Own and grow a portfolio of Up Market customers in Texas
- Build deep relationships with business leaders & C-level executives
- Drive cross-sell and upsell across UCaaS, CCaaS, Contact Center, AI & WFO
- Lead strategic account planning, QBRs, and long-term CX transformation
- Partner with SEs, Channel, Professional Services & Customer Success
- Ensure adoption, renewals, and expansion across your customer base
- Consistently meet/exceed ARR and growth targets
Requirements
- 5+ years in UCaaS, CCaaS, SaaS, Cloud Communications, or similar
- Strong experience managing and expanding complex enterprise accounts
- Proven success in cross-sell/upsell and quota achievement
- Excellent executive communication & relationship-building skills
- Strategic thinker with a customer-first mindset
- Located in Texas, with ability to travel for key customer meetings
Benefits
- Equal employment opportunities
- Reasonable accommodation to individuals with disabilities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
UCaaSCCaaSSaaSCloud Communicationsaccount managementcross-sellupsellquota achievementcustomer experience (CX) transformationstrategic account planning
Soft skills
executive communicationrelationship-buildingstrategic thinkingcustomer-first mindset