Bilingual Care Coordinator
86Borders
full-time
Posted on:
Location Type: Remote
Location: Texas • United States
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Salary
💰 $43,800 - $59,200 per year
About the role
- Conduct outreach to motivate, facilitate, and educate members about the benefits of programs
- Conduct assessments of the member’s status and develop a care plan with the member to address their goals
- Assessments are conducted by telephone and/or text
- Evaluate individual member care needs and communicate medical information to health care professionals
- Manage a caseload of members to ensure expedient contact is made with each member
- Facilitate coordination of care with providers and schedule appointments as needed
- Motivate members to be active and engaged participants in their health and overall well-being
- Identify and help address needs related to Social Determinants of Health
- Coordinate and complete correspondence according to established workflows
- Thoroughly and accurately document actions taken in a care management platform
- Make a high volume of outreaches to members, families, providers, or other recipients as needed to successfully perform the role.
Requirements
- Must be fluent in English and Spanish
- 2+ years of experience as a care coordinator, case manager, community health worker, pharmacy technician, or social worker
- Remote work experience preferred
- Experience working with Medicaid and/or Dual Eligible patients
- Strong interpersonal, communication (both verbal and written), and problem-solving skills
- Experience working with customers over the phone and by text message
- Experience documenting case notes in a care management or electronic health record platform
- Experience with motivational interviewing
- Dedicated home office for remote work.
Benefits
- Competitive compensation packages
- 401(k) with employer matching
- Medical, dental, and vision insurance, including a 100% employer-paid option
- Paid time off, paid sick time off, and paid holidays
- Remote work
- Comprehensive training and development
- 100% employer-paid short-term disability, long-term disability, and basic life insurance
- Health Savings Plan with employer contributions
- Employee assistance program (EAP).
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
care coordinationcase managementmotivational interviewingdocumenting case noteselectronic health recordassessmentscare plan developmentsocial determinants of healthmember outreachcommunication of medical information
Soft Skills
interpersonal skillscommunication skillsproblem-solving skillsmotivational skillsorganizational skillsengagement skillsfacilitation skillsactive listeningempathytime management