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82DASH

Growth Lead – Retention, UGC

82DASH

Shopify Growth Lead to own D2C ecommerce strategies for retention and UGC. Helping brands leverage customer content to enhance growth and drive repeat purchases.

Posted 5/4/2026full-timeRemote • 🇺🇸 United StatesSeniorWebsite

About the role

Key responsibilities & impact
  • Own onboarding for Shopify brands - from install to first live UGC campaign
  • Work directly with founders and ecommerce teams to identify growth gaps across retention, reviews, and customer content
  • Design and launch post-purchase flows that drive UGC / CGC, reviews, and repeat purchase
  • Build and optimise retention flows using rewards, Wallet passes, and incentives
  • Increase volume and quality of customer content across photos, videos, and reviews
  • Analyse campaign performance across brands and turn insights into repeatable growth playbooks
  • Identify opportunities to improve conversion, retention, and LTV through customer content
  • Feed merchant insights into product to shape features around real ecommerce needs

Requirements

What you’ll need
  • Experience working with Shopify brands or within D2C ecommerce
  • Strong understanding of UGC, customer reviews, and content-driven growth
  • Proven ability to drive retention and repeat purchase in ecommerce
  • Experience building post-purchase or lifecycle flows that convert
  • Comfortable working directly with founders and ecommerce operators
  • Strong grasp of ecommerce metrics - conversion, retention, LTV
  • Experience with rewards, loyalty, or incentivised engagement is a plus
  • Clear, practical communicator with a bias to action
  • Comfortable in an early-stage, high-ownership environment

Benefits

Comp & perks
  • Work directly with founders across product, growth, and GTM
  • High ownership across retention, revenue, and product direction
  • Shape how Shopify brands use customer content for growth
  • Be part of an early-stage company and define the playbook

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
UGCCGCpost-purchase flowslifecycle flowsecommerce metricsconversionretentionLTVcampaign performance analysisgrowth playbooks
Soft Skills
clear communicationpractical communicationbias to actioncollaborationproblem-solvingadaptabilityownershipinterpersonal skillsleadershipcustomer-focused