7FigureDocs

Marketing

• Onboarding new clients and crafting compelling offers with your copywriting skills.
• Communicating the marketing strategy to new clients and providing them with clear expectations.
• Launching and optimizing paid search and paid social campaigns.
• Tracking and reporting data analytics to your internal team members.
• Communicating with your team via Slack.
• Managing projects for assigned accounts on Monday.com

Media Buyer

Account Manager

• handle a variety of duties that pertain to the growth of the company
• project management
• relationship building
• building marketing website funnels and backend automation
• support/strategy calls with clients
• upselling clients into higher packages
• being fully responsible for the success of the client
• full team communication through Slack
• support calls, texts, and emails with 30 to 50+ client accounts

Client Account Manager

Sales

• Take ownership of all cancel-threat and escalated client cases the same/next day
• Maintain a "Save Rate" of 33% or higher for at-risk clients
• Proactively identify red flags across active accounts and intervene early
• Handle urgent matters (billing complaints, strategy misalignment, miscommunication) with precision and professionalism
• Reaffirm the value of our service and “re-close” clients during periods of dissatisfaction
• Conduct live Zoom calls, loom videos, and written responses that calm, clarify, and compel clients to stay
• Collaborate with Account Managers and Billing to create recovery plans, negotiate resolutions, and reinforce our commitment to success
• Work hand-in-hand with the VP of Client Success to execute client retention strategies
• Keep a pulse on client satisfaction trends and provide feedback loops to internal departments
• Participate in weekly leadership syncs and client success meetings
• Oversee the company’s client journey board in Monday.com — proactively identify and resolve bottlenecks by collaborating closely with Account Managers and communicate directly with the clients

Client Retention, Sales Specialist

Project Manager

• Manage marketing projects from start to finish.
• Oversee funnel building and automation setup.
• Integrate systems (CRM, email, SMS, calendars, etc.).
• Create and manage landing pages and forms.
• Collaborate with designers, copywriters, and media buyers.