Principal Customer Success Manager – Strategic

6sense

Principal Customer Success Manager managing strategic accounts for 6sense. Driving business value and customer retention through strategic account planning and coordination.

Posted 7/16/2026full-timeRemote • 🇺🇸 United StatesLead💰 $126,394 - $185,378 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Customer Success Management, focusing on strategic account planning, customer onboarding, and product adoption to drive ROI. Proficient in managing relationships with global enterprise customers and advising on SaaS platform utilization for optimal outcomes.

Highest-signal resume keywords

Customer Success ManagementStrategic Account PlanningSaaS Platform AdoptionEnterprise Customer EngagementMarketing Tech Stack

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Account ManagementRisk ManagementForecastingCustomer Renewal StrategiesProject Management

Soft Skills

CommunicationProblem SolvingStakeholder ManagementNegotiationAdvocacy

Tools & Technologies

6Sense Predictive EngineMarketing AutomationDigital Marketing TechnologiesData ProvidersB2B Digital Media

Industry Keywords

Global MarketingB2B Demand GenerationSales OperationsMarketing OperationsCustomer Feedback

About the role

Key responsibilities & impact

Execute and maintain strategic account plans and Quarterly Business Review (QBR)
Forecast, identify risk, and maintain a strong customer renewal rate and growth rate
Work closely with customer and internal teams to maintain visibility into product performance and customer feedback
Communicate and manage risk, proactively help resolve issues promptly while minimizing customer churn
Work closely with global enterprise customers to understand their business goals and objectives
Ensure 6Sense is being adopted into their teams’ daily workflow, generating positive ROI
Become an expert on the 6Sense predictive engine
Partner with a 6Sense technical CSM and Program Managers to manage customer onboarding, product rollout, and training
Advocate for customers’ product feature priorities internally within 6Sense

Requirements

What you’ll need

Bachelor’s degree or foreign equivalent in Global Marketing, Marketing, or related field
Five (5) years of experience as a Customer Success Manager, Account Manager, Consultant, or related occupation
Developing strategies on assigned accounts to fully leverage technology solutions
High-touch Strategic or Enterprise Customer Success
Working with global enterprise and customers with multiple stakeholders
Managing success programs as the key advisor to global and regional customer organizations
Advising customers, including CxOs, on best use and adoption of SaaS platform for faster ROI
Working closely with B2B demand gen, marketing operations, sales operations, and analytics teams
Negotiating renewals and identifying and driving upsell opportunities
Leading projects from conception to closure, leveraging and influencing internal resources
Marketing tech stack: Marketing Automation, digital marketing technologies, data providers, B2B digital media

Benefits

Comp & perks

Health insurance coverage
Life and disability insurance
401K employer matching program
Paid holidays
Self-care days
Paid time off (PTO)