Senior Customer Success Manager

6sense

Senior Customer Success Manager at 6sense managing customer relationships and driving adoption of predictive analytics solutions. Building advocacy and ensuring measurable outcomes for enterprise clients.

Posted 7/1/2026full-timeRemote • 🇬🇧 United KingdomSenior💰 £65,508 - £98,262 per yearWebsite

About the role

Key responsibilities & impact

Actively managing the happiness and renewal of a portfolio of assigned 6sense customers
Partnering with a technical CSM to manage customer onboarding and product rollout
Working with global enterprise customers on 6sense adoption and ROI generation
Managing implementation projects and ensuring visibility into product performance
Assisting customers in promoting service adoption and measuring value
Identifying areas for additional customer growth and building customer advocates
Becoming an expert on the 6sense predictive engine to align with business goals
Advocating for customer product feature priorities internally
Partnering with sales for pre-sales support and demos
Identifying continuous improvement opportunities

Requirements

What you’ll need

1-3 years of Customer Success, Account Management, or Consulting experience, ideally from a high tech or SaaS company
Experience working with global 1000 enterprise customers
Experience advising customers including CxOs on SaaS platform adoption
Project leadership experience
Familiarity with marketing tech stack such as Marketing Automation and CRM
Strong analytical and communication skills
BA/BS degree is required; Master’s degree preferred
Ability to travel to customer sites (~30%)

Benefits

Comp & perks

Health insurance coverage
Life and disability insurance
401K employer matching program
Paid holidays
Self-care days
Paid time off (PTO)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Account ManagementCustomer OnboardingImplementation Project ManagementROI GenerationCustomer Advocacy

Soft Skills

Interpersonal SkillsProblem-Solving Skills