Director of Operations, Partnerships

4ocean PBC

Operations Director overseeing fulfillment of partnerships at 4ocean, ensuring efficient execution of ocean cleanup commitments. Managing cross-functional teams and driving operational excellence for scalable impact.

Posted 5/22/2026full-timeRemote • Florida • 🇺🇸 United StatesLeadWebsite

Tech Stack

Tools & technologies

Tableau

About the role

Key responsibilities & impact

Design & Execute Partnership Delivery Operations
Own end-to-end fulfillment of partnership commitments: cleanup operations, impact reporting, co-branded asset production, traceability tech deployment
Build and manage the delivery calendar - ensuring contracted lbs/year, quarterly reports, and co-marketing assets are delivered on time, every time
Develop SOPs, workflows, and templates that make partnership delivery repeatable, scalable, and consistent across account teams
Set and track SLAs for delivery milestones (e.g., impact reports within 15 days of quarter-end, co-branded assets within 30 days of creative brief)
Coordinate Cross-Functional Delivery Teams
Partner with Cleanup Operations to align partner commitments with crew capacity, geographic operations, and recovery targets
Work with Marketing/Creative to produce co-branded storytelling assets, case studies, on-pack messaging, and campaign content
Coordinate with Finance on invoicing, revenue recognition, and contract compliance
Collaborate with Product/Tech on traceability solutions: QR codes, blockchain verification, API integrations, partner dashboards
Ensure Sales and Account Directors have real-time visibility into delivery status, capacity constraints, and fulfillment timelines
Build Reporting & Impact Verification Systems
Own the impact reporting engine: ensure partners receive accurate, audit-ready data on pounds recovered, crew hours, geographies, and environmental outcomes
Develop dashboards and reporting templates that translate cleanup operations into ESG-compliant, brand-ready formats (aligned with GRI, SASB, CSRD where relevant)
Implement QA processes to ensure data accuracy, third-party verification readiness, and regulatory compliance (FTC Green Guides, EU Green Claims Directive)
Drive Operational Excellence & Continuous Improvement
Track key operational metrics: on-time delivery %, partner satisfaction (NPS), fulfillment costs per partnership, time-to-first-value
Identify bottlenecks, inefficiencies, and failure points - then fix them
Lead regular operational reviews with cross-functional teams to surface issues, align on priorities, and drive accountability
Build feedback loops from Account Directors and partners into process improvements
Enable Scale
Design systems and processes that support 10–20x growth in partner count without proportional headcount increases
Evaluate and implement tools for project management (Asana, Monday, Notion), reporting automation, and partner communication
Create templates, playbooks, and training materials that enable new hires to deliver partnerships effectively from day one
Partner with leadership to forecast capacity, resource needs, and operational investment required to hit revenue targets

Requirements

What you’ll need

Minimum 7+ years in operations, program management, or delivery roles, ideally in B2B services, SaaS, or mission-driven organizations
Proven ability to build scalable processes from scratch, with limited resources, in high-growth or startup environments
Experience coordinating cross-functional teams (operations, creative, tech, finance) to deliver complex, multi-stakeholder programs
Familiarity with ESG reporting, impact measurement, or sustainability services is a strong plus
Background in project management frameworks (Agile, Six Sigma, Lean) and tools (Asana, Monday, HubSpot, Tableau) preferred

Benefits

Comp & perks

Competitive comp (base + performance bonus)
Comprehensive health benefits and a 401k plan
Flexibility - remote work and + flexible PTO
Holidays! So many holidays (well above the industry average)

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

impact reportingSOP developmentworkflow designdata accuracyoperational metrics trackingprocess improvementproject managementESG complianceAPI integrationtraceability solutions

Soft Skills

cross-functional coordinationleadershipcommunicationproblem-solvingaccountabilitycollaborationcapacity forecastingresource managementfeedback integrationstakeholder engagement