4MATIV Technologies

Vendor Field Response Manager

4MATIV Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Minneapolis • Minnesota • United States

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Salary

💰 $50,000 - $80,000 per year

About the role

  • Serve as the primary point of contact for vendor-related performance and service concerns
  • Monitor vendor adherence to service expectations
  • Reinforce accountability for missed stops, delays, and service failures through structured follow-up
  • Lead vendor-side response to incidents, ensuring appropriate investigation and resolution
  • Coordinate with internal teams to gather details on incidents and achieve resolution
  • Escalate high-risk or repeat issues to VP, Vendor Strategy & Services
  • Thoroughly document incidents to support compliance requirements, stakeholder updates, and potential contractual enforcement actions
  • Conduct in-field audits focused on vendor readiness, driver compliance, and vehicle standards
  • Validate that vendors are operating in alignment with contractual and regulatory expectations
  • Surface risks and compliance gaps for escalation and resolution
  • Identify recurring vendor performance issues and patterns
  • Provide frontline insights to inform performance management decisions
  • Support enforcement of corrective actions defined by leadership
  • Partner with Operations to align on service issues and resolution paths
  • Collaborate with Compliance & Performance Manager to ensure consistency in standards and enforcement

Requirements

  • Bachelor's degree preferred; high school diploma or equivalent required
  • 3–5+ years of experience in transportation, logistics, field operations, or similar environment
  • Required: experience working with vendors, drivers, or service providers in a fast-paced environment
  • Preferred: direct field-based experience responding to real-time issues or incidents
  • Preferred: experience conducting inspections, audits, or on-site validations
  • Ability to document incidents clearly and accurately in real time
  • Familiarity with GPS tracking systems or operational tools (preferred)
  • Proficiency in Google Workspace or similar tools
  • Ability to interpret service expectations and identify gaps in execution
  • Strong situational awareness and decision-making in dynamic environments
  • Motivated by improving outcomes for schools and families and contributing to a meaningful, service-oriented mission
  • Takes full ownership of accounts and follows through on issues end-to-end, prioritizing effectively to drive outcomes
  • Maintains professionalism, care, and accountability in all interactions, including challenging situations
  • Strong attention to detail and ability to manage complex systems, data, and processes
  • Anticipates needs, prioritizes what matters most, and drives thoughtful decisions around service design, routing, and account performance
  • Builds trust with a wide range of stakeholders and leads conversations with clarity and confidence
  • Clear, direct, and responsive across internal teams and school partners
  • Comfortable operating in a fast-moving, ambiguous environment
  • Works effectively across teams to drive outcomes
Benefits
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
incident documentationvendor performance monitoringfield auditsservice expectation interpretationinspection conductingreal-time issue responsedata managementcompliance validationcontractual enforcementrisk identification
Soft Skills
situational awarenessdecision-makingownershipprofessionalismattention to detailtrust buildingeffective communicationprioritizationcollaborationadaptability