4MATIV Technologies

Account Manager

4MATIV Technologies

full-time

Posted on:

Location Type: Hybrid

Location: Minneapolis • Minnesota • United States

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Salary

💰 $50,000 - $80,000 per year

About the role

  • Serve as the primary owner of assigned school accounts, responsible for both service quality and overall account health
  • Build strong relationships with school leaders and confidently lead both operational and strategic conversations
  • Set clear expectations, communicate proactively, and maintain trust through consistent follow-through
  • Identify risks early and manage sensitive conversations with professionalism
  • Develop a deep understanding of each school’s transportation model, including routing structure, vendors, student needs, and service constraints
  • Advise schools on routing strategy, service design, and operational tradeoffs
  • Translate school needs into effective operational plans in partnership with routing and operations teams
  • Continuously assess and improve service design over the course of the year
  • Own day-to-day service delivery and ensure transportation services run effectively
  • Monitor performance, investigate issues, and drive timely resolution
  • Manage escalations with urgency and strong judgment
  • Ensure ongoing service changes (e.g., student routing updates) are handled accurately and on time.
  • Coordinate across 4MATIV teams to ensure strong service delivery in all areas (e.g., Routing, Operations, Vendor Management, Billing & Invoicing)
  • Use operational data and service reports to monitor performance and identify trends
  • Translate data into insights and recommendations for schools
  • Prioritize work based on performance signals and account needs
  • Use data to proactively address risks and improve service outcomes
  • Understand and communicate key contract terms and pricing structures to schools
  • Review and quality-check invoices before delivery; respond to questions with confidence
  • Lead regular budget conversations, clearly explaining the financial impact of service and routing decision
  • Track contract status, payments, and outstanding items; escalate as needed
  • Proactively manage renewal timelines, identify risk signals, and lead renewal conversations
  • Own the accuracy and integrity of 4MATIV’s TOMS platform as the system of record for all transportation services
  • Configure and maintain system setup, ensuring all service changes are reflected accurately and on time
  • Train and support school staff, driving consistent and effective platform usage
  • Identify and resolve system or data issues in partnership with internal teams

Requirements

  • Bachelor's degree in business, marketing, or a related field preferred.
  • 3+ years of experience in customer success, account management, operations, or service delivery role in a complex environment.
  • Experience working with schools and/or transportation operations is a plus.
  • Proficiency in both Microsoft and Google product suites.
Benefits
  • 401(k)
  • Dental insurance
  • Flexible schedule
  • Health insurance
  • Paid time off
  • Parental leave
  • Vision insurance
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
account managementservice deliveryrouting strategyoperational planningdata analysisperformance monitoringbudget managementinvoice quality-checkingsystem configurationrisk management
Soft Skills
relationship buildingcommunicationprofessionalismproblem-solvingleadershiptrust buildingproactive managementjudgmenttrainingcollaboration