Customer Solutions Engineer
Cloudflare
DNSFirewallsTCP/IP
Public Sector Solution Engineer
4M Analytics
full-time
Posted on:
Location Type: Hybrid
Location: Austin • Texas • 🇺🇸 United States
Visit company websiteJob Level
Mid-LevelSenior
About the role
- Lead Technical Discovery & Demo: Work with AEs to identify stakeholder pain points and map those to compelling solution stories.
- Drive Pilot Execution: Define success criteria, process client’s data, and own the delivery of measurable results (e.g., utility overlap, object validation).
- Support Technical Close: Act as the trusted advisor during procurement and proposal evaluation processes.
- Onboard & Enable New Clients: Collaborate with CSMs to ensure successful data delivery, adoption, and integration across client’s teams.
- Feedback Loop to Product: Serve as the voice of the field, surfacing insights to our product and technical teams for continuous platform improvement.
- Pre-Sale to Post-Sale Continuity: Ensure technical alignment and trust from first meeting through ongoing usage and expansion.
Requirements
- 5+ years experience as a Solutions Engineer, Technical Consultant, or Implementation Lead supporting public sector clients — preferably state DOTs, municipalities, counties, or transit agencies.
- Strong presentation and storytelling skills, with the ability to explain complex technical concepts to both engineering and executive audiences.
- Background in civil engineering, CAD/GIS software, or infrastructure-related SaaS is strongly preferred.
- Experience delivering product demos, pilots, or technical proofs-of-concept to support enterprise sales.
- A fast learner with a high degree of curiosity, coachability, and ownership.
- Willingness to travel occasionally to meet with client’s teams onsite (typically 1–2 times/month).
- Experience working with cross-functional teams across Product, Sales, and Customer Success.
- Preferred Prior work with digital subsurface mapping, SUE, or ASCE 38/75 workflows.
- Experience with Esri, Autodesk, Bentley, or other infrastructure design tools.
- Understanding of procurement cycles and public-sector sales strategies.
- Engineering degree or background in civil, geospatial, or construction disciplines.
- Hands-on experience with utility coordination, SUE workflows, ROW research, or infrastructure design processes.
Benefits
- Competitive Equity Plan: We offer stock options so every team member shares in the company’s long-term success.
- Hybrid Work Model: Remote or 4 days in-office each week in Austin.
- Retirement Benefits: 401(k) + company match to help you build a strong financial future.
- Flexible PTO Policy: We believe in balance - take time off when you need it. And with extended parental leave, you can be fully present for life’s most important moments.
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
Solutions EngineeringTechnical ConsultingImplementationProduct DemosTechnical Proofs-of-ConceptUtility CoordinationSUE WorkflowsROW ResearchInfrastructure Design
Soft skills
Presentation SkillsStorytellingCommunicationCuriosityCoachabilityOwnershipCollaboration
