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Delivery Manager, Salesforce
4CAD GroupDelivery Manager overseeing the quality of CRM projects and managing delivery performance. Leading organizational transformations and collaborating with cross-functional teams at 4CAD Group.
About the role
Key responsibilities & impact- Drive quality and contractual commitments
- Ensure the quality of CRM deliverables and compliance with contractual commitments.
- Ensure the application and continuous improvement of the project methodology.
- Lead organizational and tooling transformations
- Co-define and implement process, method and tool improvements across the group.
- Oversee major structural initiatives (e.g., 4CADCLIENT, KANTATA, WIKI).
- Measure performance and profitability
- Monitor the quality of deliverables and ensure client billing.
- Manage service margin and safeguard the overall profitability of CRM delivery.
- Manage managers
- Organization: support your managerial leads in structuring their scopes (build and run).
Requirements
What you’ll need- Proven experience in delivery management, ideally within the CRM domain.
- Strong experience in managing managers and driving change.
- Excellent skills in performance management and financial monitoring.
- Ability to work cross-functionally and to unite teams around common objectives.
- Structured, results-oriented mindset with a strong quality and customer focus.
Benefits
Comp & perks- Profit-sharing and employee participation
- Modern offices and up-to-date, appropriate equipment
- A dedicated onboarding program to ensure your successful integration
- Regular company-wide moments for sharing to encourage exchanges among all employees
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
delivery managementperformance managementfinancial monitoringprocess improvementmethodology applicationtooling transformationsquality assuranceclient billingprofitability managementstructural initiatives
Soft Skills
leadershipchange managementcross-functional collaborationresults-oriented mindsetquality focuscustomer focusorganizational supportteam unificationmanagerial supportcommunication