42watt

Customer Success Manager

42watt

full-time

Posted on:

Location Type: Hybrid

Location: München • Germany

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Job Level

Junior

About the role

  • You are the primary point of contact for customer inquiries by phone, e-mail or via the CRM
  • You handle inquiries quickly and with a solution-oriented approach to ensure customer satisfaction
  • You document support cases carefully in the CRM or ticketing system
  • You coordinate with internal teams (Technical, Sales, Operations) to resolve issues efficiently
  • You communicate proactively with customers and keep them informed about open items
  • You identify upselling and cross-selling opportunities during customer interactions
  • You forward complex cases to specialist departments or escalate them when necessary
  • You support the optimization of our support and service processes

Requirements

  • You have experience in Customer Support or Customer Success
  • You are familiar with CRM and ticketing systems
  • You speak German at C1–C2 level
  • You can explain technical topics in a clear and understandable way
  • You work in a structured, solution-oriented manner and take initiative
  • You enjoy customer contact and collaborate well in a team
  • Nice-to-have: experience with public funding programs (BAFA, KfW)
  • Knowledge of building technology or the energy sector
  • Experience in upselling / cross-selling
Benefits
  • Flexible working with a clear structure: two fixed work-from-home days and three days in the office — and we truly live by this
  • Trust-based working hours let you organize your day independently and focus on results
  • 30 days of vacation + workation: in addition to 30 vacation days, you can — by arrangement — work for up to one week per year from within the EU
  • Modern work environment: you’ll work with a latest-generation MacBook in a modern office with call zones, quiet zones and phone booths. Espresso machine coffee, drinks and fresh fruit are available
  • Monthly tax-free benefit: €50 per month (for 30+ hrs/week) or €25 (for under 40 hrs/week) — flexible to use for what matters to you
  • Team culture with genuine exchange: regular team events and our biweekly breakfast meet-up foster transparency, communication and strong togetherness
  • Dog-friendly office: your office-appropriate dog is welcome
  • Meaningful work with measurable impact: you actively shape the energy transition in the building sector and work on solutions that create sustainable impact
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SupportCustomer Successupsellingcross-sellingbuilding technologyenergy sector
Soft Skills
solution-orientedinitiativecommunicationteam collaborationcustomer satisfaction