Manager, Technical Operations – Implementation and Support

412th Test Wing, Edwards Air Force Base

Manager of Technical Operations at Paylocity, leading teams to ensure successful client experiences. Develop and implement technical solutions while optimizing operational efficiency in a fully remote environment.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $89,700 - $128,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership in managing technical teams, focusing on process improvement and metrics-driven performance. Proven ability to foster cross-functional collaboration and enhance customer experience through effective communication and relationship management.

Highest-signal resume keywords

Team ManagementProcess ImprovementCustomer-Facing ExperienceChange ManagementCross-Functional Collaboration

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical ManagementProject ManagementProcess Metrics FocusControl/Auditing ProcessesLean Six SigmaProgramming ExperiencePersonnel ManagementPayroll ConceptsHR Data Management

Soft Skills

CoachingMentoringEffective CommunicationEmployee MotivationRelationship Building

Industry Keywords

Service Level AgreementsKey Performance IndicatorsTechnical OperationsCustomer ExperienceVirtual Team Management

About the role

Key responsibilities & impact

Manage and guide the daily activities of the technical team,
Provide coaching, mentoring, and regular feedback to team members.
Conduct regular one-on-one meetings, plan team events, and ensure positive employee morale.
Direct resources to design, program, implement, and test technical solutions.
Manage team workstreams and queues effectively to ensure timely resolution of issues and adherence to service level agreements (SLAs) for phone metrics and key client KPIs.
Work with all areas across the organization to analyze key business processes and identify areas for improvement within the Technical Operations department.
Collaborate with internal partners and stakeholders to prioritize, manage, and develop project timelines.
Maintain and develop relationships with key internal business partners to optimize the customer experience.

Requirements

What you’ll need

Bachelor’s degree required
Must have managed a team that deals with a high volume of projects
Must have 3 years of personnel management experience
5+ years of technical or programming related experience required
Must be able to demonstrate process and metrics focus
Should have significant experience in customer-facing situations
Experience managing and motivating employees virtually is preferred
Experience working cross-functionally, fostering strong relationships required
Experience developing, implementing and managing control/auditing processes is required
Experience with payroll and or HR concepts preferred
Experience with lean six sigma preferred; building repeatable processes and adjusting for corrective action
Experience developing and driving adoption (change management) of cross departmental processes preferred
Strong and effective communicator preferred
Experience working with payroll and/or HR data a huge plus.

Benefits

Comp & perks

medical
dental
vision
life
disability
401(k) match
perks that support you, your family, and your finances
career development opportunities