Lead Technical Support Ops

412th Test Wing, Edwards Air Force Base

Team Lead managing Technical Support Specialists at Paylocity, a cloud-based HR software company. Leading coaching and training initiatives to enhance service delivery and client satisfaction.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesSenior💰 $65,000 - $75,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in leadership, coaching, and mentoring within a technical support environment, with a strong focus on client issue resolution and performance improvement. Proficient in payroll and Human Capital Management systems, ensuring compliance and effective team operations.

Highest-signal resume keywords

Leadership ExperiencePayroll Systems ExpertiseHuman Capital Management (HCM)Microsoft Excel ProficiencyClient Issue Resolution

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Payroll SystemsHuman Capital Management (HCM)Wage Garnishments ComplianceData ImportTable Formatting

Soft Skills

CoachingMentoringCommunicationProblem-Solving

Tools & Technologies

Microsoft OfficeRelational Databases

About the role

Key responsibilities & impact

Provide leadership, coaching, training and mentoring to Specialists
Ensure all critical aspects of client issues are met and resolved appropriately
Act as a mentor to the Specialists on areas of success and identify improvement opportunities
Assist the Manager, Technical Support through feedback on staff performance and escalated client issues
Identify and effectively communicate areas of training improvements and common performance deficits
Supervise the operations and work of their assigned team on a day-to-day basis
Facilitate coaching, training and mentoring of Specialists to ensure high levels of customer service
Act as first level client escalation resource to support Specialists
Coordinate with the Manager, Technical Support to ensure all client issues are addressed in a timely manner

Requirements

What you’ll need

Minimum of two years’ experience with payroll and Human Capital Management (HCM) systems
Bachelor's Degree preferred
Experience with wage garnishments and related compliance processes strongly preferred
Prior leadership or supervisory experience preferred
Proficient in Microsoft Excel, including data import and table formatting
Skilled in Microsoft Office applications, with the ability to perform basic technical troubleshooting and navigate multiple software systems and inquiries simultaneously, including working with relational databases

Benefits

Comp & perks

medical
dental
vision
life
disability
401(k) match
perks that support you, your family, and your finances
career development