TPA Support Specialist I

412th Test Wing, Edwards Air Force Base

TPA Technical Support Specialist at Paylocity providing technical support for spending account systems. Collaborating with teams to troubleshoot issues and manage benefit system configurations.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $23 - $25 per hourWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in Benefits Configuration and API connectivity, with strong analytical skills for data management and problem resolution. Proficient in managing multiple projects and providing technical support for Spending Account Benefit Systems.

Highest-signal resume keywords

Benefits Support ExperienceData Analysis SkillsIntermediate MS Office SkillsAPI Connectivity TroubleshootingCommunication Skills

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Benefits ConfigurationData AuditingData ImportingAPI Issue ResolutionProject ManagementTax Advantaged PlansData MappingSFTPFTPPivot Tables

Soft Skills

Critical ThinkingProblem-SolvingCollaborationTime ManagementDesire for Continued Learning

Industry Keywords

Spending Account Benefit SystemsFSAHSAHRACommuter BenefitsElectronic Banking TransactionsHelp Ticket ManagementThird Party SoftwareSystem ReconciliationData Communication Protocols

About the role

Key responsibilities & impact

Provide technical expertise and excellent support efforts for Paylocity’s Spending Account Benefit Systems.
Collaborate with various teams within the organization and learn multiple software products to fully support any questions that may arise.
Focus on Help Ticket completion, analyzing and resolving API related issues, plan setup guidance, benefit system configuration and electronic banking transactions.
Learn and become an expert on application features, configuration, and supported third party software.
Create, monitor and prioritize cases and help tickets between internal team members to resolve client issues in a timely manner.
Apply critical thinking and problem-solving skills to research, troubleshoot and resolve Benefits Configuration and API connectivity issues.
Partner closely with Benefit Implementation Consultants and Sales partners, providing system setup consultation.
Design and test the benefits system as needed, based on client plan requirements according to the analysis/specifications.
Import & analyze data using various platforms including third party record keeping systems.
Complete full data audits, including producing reports, providing summaries and detail for system reconciliation.

Requirements

What you’ll need

Minimum of 1-2 years experience in a benefits support role: experience in Tax advantaged plans (FSA, HSA, HRA, Commuter) role preferred.
Ability to analyze data for high level problem resolution
Education: Preferred Bachelor’s degree, but minimum of HS Degree completion
Proven ability to manage multiple projects simultaneously and deliver projects on time.
Desire for continued learning
Intermediate MS Office skills, particularly with Excel, specifically being able to import data and use pivot tables, and VLOOKUP
Basic understanding of EDI data mapping and transformation, as well as data communication protocols such as SFTP and FTP a plus
Excellent communication skills, with the ability to communicate technical information to non-technical partners.

Benefits

Comp & perks

medical
dental
vision
life insurance
disability insurance
401(k) match
perks that support you, your family, and your finances
career development opportunities