Supervisor – Implementation Technical Services Ops

412th Test Wing, Edwards Air Force Base

Supervisor leading team operations within implementation technical services for cloud-based HR software. Responsible for coaching, training, and managing client-related issues while ensuring team success.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesJuniorMid-Level💰 $59,600 - $85,100 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates strong leadership and mentoring capabilities while effectively managing day-to-day operations and improving team performance. Possesses expertise in benefits support, technical problem-solving, and client relations.

Highest-signal resume keywords

Benefits Support ExperienceSupervisory ExperienceTechnical Problem-SolvingProject ManagementPayroll Systems Experience

ATS Keywords

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Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

Benefits AdministrationData AnalysisAction Plan DevelopmentClient Issue ResolutionProcess Improvement

Soft Skills

LeadershipCoachingMentoringCommunicationTeam Collaboration

Certifications & Qualifications

Bachelor’s Degree

Industry Keywords

Tax Advantaged PlansFSAHSAHRACommuter Benefits

About the role

Key responsibilities & impact

Lead the overall day-to-day operations for the designated team.
Provide feedback on staff performance, client issues, and actions to improve the department.
Ensure all critical aspects of client needs are met and issues resolved appropriately.
Provide leadership, coaching, training and mentoring to the team.
Develop and implement action plans to improve team or individual performance.
Act as a technical resource to the Support Team as needed.
Help create and update processes and other internal training documentation as necessary.

Requirements

What you’ll need

Minimum 2-3 years experience in a benefits support role.
Experience in Tax advantaged plans (FSA, HAS, HRA, Commuter) role preferred.
2-3 years of supervisory experience in a technical/problem solving role; experience in project management, data analyst or benefits support role preferred.
2+ years' experience in technical/problem-solving client facing role required
Bachelor’s Degree required
Previous benefits experience strongly preferred
Previous experience with Payroll systems is strongly preferred
Previous supervisory/mentoring experience preferred

Benefits

Comp & perks

medical
dental
vision
life
disability
401(k) match
perks that support you, your family, and your finances
career development