Technical Operations Support Specialist I

412th Test Wing, Edwards Air Force Base

Technical Operations Support Specialist supporting clients with Paylocity software solutions. Troubleshooting and resolving technical issues related to HR & Payroll applications.

Posted 7/31/2026full-timeRemote • 🇺🇸 United StatesMid-LevelSenior💰 $41,600 - $64,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in technical support and client interaction, with a strong focus on troubleshooting software and hardware issues. Proficient in data analysis and reporting, particularly using Excel, while maintaining high standards of communication and collaboration.

Highest-signal resume keywords

Technical Support ExperiencePayroll ExperienceExcel Proficiency (VLOOKUP, Pivot Tables)SQL KnowledgePaylocity Product Familiarity

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Technical SupportData AnalysisPayroll ProcessingMathematical SkillsSoftware TroubleshootingSystem Configuration TestingReport ValidationDatabase ToolsLean Six SigmaPC Hardware/Software Experience

Soft Skills

Strong Communication SkillsCollaborationFlexibilityProblem-SolvingKnowledge Sharing

Tools & Technologies

ExcelRemote Support ToolsPaylocitySQLHML

Certifications & Qualifications

Bachelor's Degree

Industry Keywords

Customer ServiceHelp DeskTechnical SupportTime Off AccrualsTime and AttendanceGeneral LedgerReportingCustom CalculationsACA ComplianceTax Items

Tech Stack

Tools & technologies

SQL

About the role

Key responsibilities & impact

Provide technical support by troubleshooting software and hardware issues using remote tools.
Serve as the first point of contact for clients and/or internal inquiries via cases, emails, and calls, addressing issues related to Paylocity products and services while ensuring timely follow up and resolution.
Support clients in the modification of items (based on the support team) that may include Time off Accruals, Time and Attendance, Tax Items, ACA, General Ledger, Reporting, Custom Calculations, and/or security requests.
Document all interactions, through the entire life cycle, and identify recurring issues or trends.
Collaborate with internal teams to resolve complex issues and improve software performance.
Share knowledge and support team learning across the organization.
Use tools like Excel (VLOOKUP, Pivot Tables) to manage and analyze data.
Communicate clearly with both technical and non-technical users.
Represent the team in client interactions, events, and meetings.
Effectively switch between multiple communication and tracking systems.
Remain flexible to business needs, including varying shifts and project support.
Continuously build expertise in applications and help ensure quality and performance standards are met.

Requirements

What you’ll need

3+ years’ experience in a customer service role
experience in a help desk/technical support role – preferred
Minimum of 1 year of payroll experience
Bachelors Degree required
Intermediate MS Office skills, especially with Excel, specifically being able to import data and use pivot tables, and VLOOKUP
Strong oral and written communication
PC hardware/software experience including installation, maintenance, and training end users
Ability to learn new software and desire to continue learning
Ability to analyze data for high-level problem resolution
Technical aptitude to learn database tools, such as SQL, or other software or internal developed tools
Must have strong mathematical skills for report calculations, accruals, General Ledger, etc.
Experience with Lean Six Sigma a plus
Experience with Paylocity’s Payroll product is strongly preferred.
SQL and HML Basic Knowledge
Experience testing and validating calculations, reports, and system configurations

Benefits

Comp & perks

medical
dental
vision
life
disability
a 401(k) match
perks that support you, your family, and your finances
career development opportunities