Customer Operations Development Specialist

3stepIT

Customer Operations Development Specialist at 3stepIT, focusing on services and processes in circular technology management. Collaborating with cross-functional teams to deliver customer-centric solutions.

Posted 6/15/2026full-timeHelsinki • 🇫🇮 FinlandMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Drive and support the development of services, processes, and system solutions throughout their lifecycle, ensuring successful implementation and long-term effectiveness.
Identify opportunities to improve services through digitalization, automation, and AI, delivering better efficiency and customer outcomes.
Partner with cross-functional teams to translate business needs into practical solutions and ensure smooth execution.
Define, document, and maintain processes, workflows, and service standards to support consistent operations.
Manage rollout activities, including planning, communication, training, and stakeholder engagement, to ensure successful adoption.
Analyze performance data and user feedback to identify improvement opportunities and drive measurable business results.
Promote standardized and scalable ways of working that enhance operational efficiency and support future growth.
Act as a key link between business and technology teams, ensuring solutions meet both operational and customer needs.

Requirements

What you’ll need

Bachelor's degree in business administration, Information Technology, or a related field
Min 5+ years of experience in developing and implementing services, processes, or system-related solutions
Proven experience delivering end-to-end initiatives from requirements and design to deployment and post-go-live support
Experience working across business, IT, and operations in an international environment, ideally within IT service providers, finance or leasing
Strong background in continuous improvement, process optimization, or automation
Strong execution and coordination skills with a proactive, delivery-focused approach
Excellent stakeholder management and collaboration skills across functions
Ability to structure complex topics into clear plans and actions
Strong skills in requirements gathering, documentation, and communication
Analytical and solution-oriented mindset with a focus on continuous improvement
Ability to manage multiple priorities in a fast-paced environment
Structured, pragmatic, and ownership-driven working style
Strong English communication skills, proficiency in Swedish is considered an advantage.

Benefits

Comp & perks

Recognition & Rewards – Bonus programs and excellence awards
Continuous Learning – Development programs, coaching, and workshops
Wellbeing Focus – Flexible culture, health initiatives, and work-life balance
Fun & Connection – Team challenges, sports activities, and annual events

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

process optimizationautomationrequirements gatheringdocumentationperformance analysisservice designsystem solutionsdigitalizationend-to-end initiative deliverystakeholder engagement

Soft Skills

execution skillscoordination skillsstakeholder managementcollaboration skillsanalytical mindsetsolution-oriented mindsetproactive approachability to manage multiple prioritiesstructured working styleownership-driven working style

Certifications

Bachelor's degree in business administrationBachelor's degree in Information Technology