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About the role
Key responsibilities & impact- Build trusted customer relationships and provide a first-class TRIOS onboarding experience
- Provide prompt follow-up and attention to customer inquiries
- Communicate with customers via email, text, live chat, phone calls or any other communication method as outlined by management
- Plan the entire onboarding of your customers and assist them during their entire onboarding journey from the delivery date of their TRIOS until they are confident TRIOS users and scanning is a habit
- Verify product installation to ensure that there are no issues
- Delivers complete scanning hands-on training with the customer, together with a follow-up training guidance
- Monitor and follow up on the users onboarding journey
- Interact with other departments and local academies and escalate customers’ feedback further
- Tracking, Reporting, and administrative tasks
- Setting up the customer’s account
- Enter client information into CRM or project management software
- Monitor users’ progress through the onboarding journey and follow up.
Requirements
What you’ll need- Fluent in Italian
- English level B2 and higher
- Customer obsession, high curiosity in people and willingness to help
- Strong ability to learn fast and competent to learn new software
- Strong Communicator—must be able to provide clear, concise training and advice to the customer
- Able to guide dentists through the world of TRIOS with varied digital apprehensions
- Global Mindset-Must be able to understand and effectively work across cultural boundaries
- Problem-solving and logical thinking skills — through focused listening and observation, can identify key issues and limiting factors
- Ability to Multitask—can effectively function in a fast-paced / stressful environment with multiple agendas and timelines
- Interpersonal Skills—viewed as engaging, approachable, eager to understand and listen.
Benefits
Comp & perks- 24 working days of annual vacation
- medical insurance
- paid sick leaves and child sick leaves
- maternity and paternity leaves
- Breakfasts and lunches in the office
- Good working conditions in a comfortable office in UNIT.City
- A parking lot with free spaces for employees
- Occasional business trips to Western Europe
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
customer obsessioncuriositystrong communicatorproblem-solvinglogical thinkingmultitaskinginterpersonal skillsability to learn fastwillingness to helpglobal mindset