Support Consultant, German, Tier 1

3Shape

Customer Support Consultant providing technical support for 3Shape hardware and software. Engage with customers to deliver efficient solutions and enhance their experience with innovative dental technology.

Posted 5/18/2026full-timeKyiv • 🇺🇦 UkraineMid-LevelSeniorWebsite

About the role

Key responsibilities & impact

Provide efficient technical support on 3Shape hardware (3D scanners) and software via online sessions, telephone, e-mails, and occasional on-site events.
Handling support cases: collect all relevant information from customers, according to the company's procedures, and record this using the company's CRM.
Interact with other departments and escalate customer feedback further.

Requirements

What you’ll need

Customer-oriented approach
Good communicator with the ability to ask and listen
Good verbal and writing skills at an upper-intermediate level in German and English
Problem-solving and logical thinking skills
Result-oriented and stress-resistant
Aspiration to self-development and willingness to grow
Professional, multitasking, and empathetic skills.

Benefits

Comp & perks

24 working days of annual vacation;
medical insurance;
paid sick leaves and child sick leaves;
maternity and paternity leaves;
breakfasts and lunches in the office;
good working conditions in a comfortable office in UNIT.City;
a parking lot with free spaces for employees;
occasional business trips to Western Europe.

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

customer-oriented approachgood communicatorverbal skillswriting skillsproblem-solving skillslogical thinking skillsresult-orientedstress-resistantaspiration to self-developmentmultitasking skills