IT Associate, Linux
3Pillar Global
full-time
Posted on:
Location Type: Hybrid
Location: Costa Rica • Costa Rica
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About the role
- Systems and user accounts management.
- Providing IT support for company employees.
- Troubleshooting network and server issues (L1).
- Ensure the security of company systems and data through thoughtful diligence, adherence to company policies and procedures.
- Performing onboarding & offboarding tasks for the company employees.
- Support on audio and video communications and collaboration systems.
- Create and maintain high-quality documentation.
- Hardware and software inventory control.
Requirements
- Scripting knowledge on bash, powershell or Python.
- Good understanding of networking concepts and communication protocols.
- Good understanding on Active Directory administration.
- Setup and troubleshooting Mac, Windows and Linux operating systems.
- Excellent English skills (spoken and written).
- Excellent communication skills.
- Excellent collaboration / teamwork skills.
- Hands on experience on help desk / end user oriented support.
- Ability to work well in a team environment as well as independently.
- Willing to go to the office, it´s a hybrid role.
- Tier 1 technical support.
- Customer experience and customer satisfaction-oriented.
- Strong in Linux system administration, configuring and maintaining Linux-based systems and monitoring their performance.
Benefits
- Medical Insurance benefits as per company policy.
- Life Insurance as per company policy
- 12 days of paid vacation, sick leave and paid holidays as per local law
- Paternity and maternity leave as per as per local law
- Marriage, bereavement and graduation leaves as per company policy
- Sick leave and paid holidays as per local law
- Christmas bonus as per local law
- Saving Fund “Asociacion Solidarista”
- Beach house (Managed by the Asociacion Solidarista)
- Discounts in local shops
- Direct deposit of payroll.
- Paid professional certifications
- #LI-Remote
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
scriptingbashpowershellPythonnetworking conceptscommunication protocolsActive Directory administrationMac operating systemWindows operating systemLinux operating system
Soft Skills
English communicationcollaborationteamworkindependencecustomer experiencecustomer satisfactiontroubleshootingdocumentationattention to detailproblem-solving