Customer Success Partner

3P Biopharmaceuticals

Customer Success Partner supporting Australian schools implementing 3P Learning’s Brightpath Writing and Maths products. Delivering training, ongoing adoption support, and product feedback to improve classroom outcomes.

Posted 8/13/2026full-timeRemote • 🇦🇺 AustraliaMid-LevelSeniorWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates expertise in onboarding schools and delivering tailored training sessions for educators, with a strong focus on Brightpath Writing and Brightpath Maths. Possesses recent classroom teaching experience and familiarity with school management systems, ensuring effective support and relationship-building with schools.

Highest-signal resume keywords

Classroom Teaching ExperienceBrightpath Writing FamiliarityTraining and Mentoring ExperienceGoogle Workspace ProficiencyChange Management Experience

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills

Classroom TeachingTraining DeliveryChange ManagementLiteracy Assessment KnowledgeMaths Teaching Knowledge

Soft Skills

Relationship BuildingCommunicationProactive Support

Tools & Technologies

Google WorkspaceMicrosoft 365School Management Systems

Industry Keywords

Brightpath WritingBrightpath MathsProfessional LearningWorkshops3P Learning Products

Tech Stack

Tools & technologies

Cloud

About the role

Key responsibilities & impact

Onboard new schools through virtual calls, possible in-person visits, and teacher and leader training
Ensure schools understand Brightpath Writing and Brightpath Maths and feel confident using the products
Monitor school usage and proactively provide ideas, resources, and implementation support
Deliver tailored in-person or online training sessions for teachers, literacy coordinators, and school leaders
Gather teacher and school-leader feedback, identify product needs and friction points, and relay insights to the product team
Maintain regular contact with assigned schools through calls, emails, and check-ins
Support schools through challenges and help build relationships that encourage renewals
Travel for local and interstate school visits when required
Collaborate with team members across Australia and the UK

Requirements

What you’ll need

Recent classroom teaching experience in an Australian school, or experience in a school leadership role such as literacy coordinator or deputy principal
Hands-on familiarity with Brightpath Writing through teaching experience or Brightpath training
Experience training or mentoring other teachers through professional learning, workshops, or coaching
Comfort with school management systems and cloud-based tools such as Google Workspace and Microsoft 365
Knowledge of maths teaching is helpful
Knowledge of literacy assessment and pedagogy is desirable
Experience working with schools on change management or new implementation is desirable
Familiarity with other 3P Learning products is desirable
Ability to reside within the greater Perth, Western Australia area is ideal
Willingness to travel for local and interstate school visits
Willingness to learn new systems and help others use them

Benefits

Comp & perks

Three extra "purpose days" of paid leave each year
Complimentary access to all 3P Learning learning products
Flexible working arrangements
Predominantly work from home
Opportunity to work for a dynamic ASX-listed company with global reach