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Core Competencies
Role fitCore Competencies
Use this summary to align your resume positioning with the role.
Demonstrates expertise in Client Virtualization, leading technical teams, and managing global operations while ensuring service quality and compliance. Proficient in translating technical concepts into business impacts and driving continuous improvement in virtualization services.
Highest-signal resume keywords
Client Virtualization LeadershipVirtualization Platforms (Citrix, Windows 365, VMware Horizon)IT Service Management PracticesSecurity Remediation and ComplianceStakeholder Engagement and Communication
ATS Keywords
Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills
VirtualizationCloud ServicesInfrastructure ManagementAutomation/ScriptingIncident ManagementProblem ManagementChange ManagementKPI MonitoringService GovernanceRisk Management
Soft Skills
LeadershipAnalytical SkillsPlanningInfluencingDocumentation
Tools & Technologies
CitrixWindows 365 Cloud PCMicrosoft 365AzureAWSActive DirectoryMicrosoft Entra IDIAMGroup PolicyNetworking
Industry Keywords
Client VirtualizationDaaSEnd-User ComputingSecurityComplianceContinuous ImprovementGlobal OperationsService ManagementVulnerability ManagementHybrid Cloud
Tech Stack
Tools & technologiesAWSAzureCitrixCloudITSMVMware
About the role
Key responsibilities & impact- Lead the global Client Virtualization capability delivering secure, reliable, and scalable virtual app, desktop, and cloud PC services
- Lead and develop the global Client Virtualization team, including employees and contract resources
- Set priorities, manage workload, coach team members, and support development while remaining accountable for service outcomes
- Own operational execution and continuous improvement for Client Virtualization services
- Manage service quality, risk management, process improvement, milestones, escalations, and critical initiatives aligned to business and IT priorities
- Partner with IT leadership, vendors, infrastructure teams, security teams, and business stakeholders to resolve complex service, platform, and stakeholder issues
- Translate technical topics into clear business and operational impacts
- Improve reliability, security, compliance, cost efficiency, and user experience through incident, problem, change, vulnerability management, service governance, KPI monitoring, licensing oversight, and operational risk reduction
Requirements
What you’ll need- Bachelor’s degree or equivalent experience in IT, computer science, MIS, or a related field
- 10+ years of relevant IT experience, including virtualization, infrastructure, cloud services, service management, or technical leadership
- 6+ years supporting client virtualization or DaaS platforms such as Citrix, Windows 365, VMware Horizon, or Amazon Workspaces
- 4–5+ years leading technical teams and coordinating global operations with stakeholders, vendors, and support teams
- Strong expertise in end-user computing, virtualization, cloud, identity, security, automation, and IT service management practices
- Hands-on experience with Citrix, Windows 365 Cloud PC, Microsoft 365, Windows platforms, Azure/AWS, hybrid cloud, networking, storage, Active Directory, Microsoft Entra ID, IAM, Group Policy, and access governance
- Experience in security remediation, vulnerability management, patching, compliance, automation/scripting, ITSM processes, service reporting, KPI monitoring, documentation, and knowledge management
- Experience working with global stakeholders across regions
- Strong English communication, analytical, documentation, planning, influencing, and leadership skills
- Employees are expected to follow safety policies, identify hazards, and engage in continuous improvement
Benefits
Comp & perks- Supporting well-being programs addressing physical and financial wellness
- Competitive pay and benefits benchmarked against comparable companies
- Environmental Health and Safety (EHS) culture and safety policies