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IT Infrastructure Supervisor
3MIT Infrastructure Supervisor leading day-to-day IT support operations, supervising a small team at 3M. Ensuring reliable IT systems and infrastructure support for manufacturing environments.
Posted 6/18/2026full-timeDekalb • Illinois • 🇺🇸 United StatesMid-LevelSenior💰 $124,127 - $151,710 per yearWebsite
About the role
Key responsibilities & impact- Lead day-to-day site IT support operations and supervise a team of 2–3 analysts
- Ensure reliable hardware, software, server, and network support while driving timely issue resolution
- Provide hands-on technical guidance and support continuous improvement of site IT processes, dashboards, and service performance
- Supervise and support a team of 2–3 IT analysts, including assigning work, monitoring performance, and providing coaching and development
- Oversee standard and local hardware support for workstations, laptops, tablets, Zebra and HP printers, RF devices, and networking equipment
- Oversee standard and local software support for Windows operating systems, Microsoft Office suite, Lotus Notes databases, and Security software
- Ensure accurate maintenance of site dashboards covering computers, printers, servers, networking equipment, IT work tickets, and PC/server vulnerabilities
- Coordinate and support incident response, troubleshooting, and problem resolution to maximize site-related resource uptime
- Participate in and help manage after-hours support coverage and escalation response as needed
- Monitor service requests and incident tickets to ensure timely resolution and adherence to service expectations
- Identify recurring technical issues and implement corrective and preventive actions
- Partner with site leadership, users, and broader IT teams to support operational needs and infrastructure stability
- Maintain compliance with IT standards, security requirements, and operational procedures
Requirements
What you’ll need- Bachelor’s degree or higher in Information Technology (completed and verified prior to start)
- Five (5) years of experience in Information Technology in a manufacturing, private, public, government, or military environment
- Two (2) years’ of previous leadership, supervisory, or team lead experience preferred
- Experience in IT support, infrastructure support, or end-user computing environments
- Working knowledge of workstation, laptop, tablet, printer, server, and networking support
- Ability to manage multiple priorities in a fast-paced support environment
- Strong written and verbal communication skills
- Willingness to support after-hours escalations as business needs require
Benefits
Comp & perks- Medical, Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard Skills & Tools
IT supportinfrastructure supportend-user computinghardware supportsoftware supportnetwork supportWindows operating systemsMicrosoft OfficeLotus Notesincident response
Soft Skills
leadershipsupervisory skillscoachingcommunicationproblem resolutiontime managementprioritizationteam managementperformance monitoringcontinuous improvement
Certifications
Bachelor’s degree in Information Technology