Director, Business Process Outsource Operations

Director of Business Process Outsource Operations at 3M overseeing outsourced business services and vendor performance. Collaborating globally to optimize business process outsourcing operations.

Posted 4/23/2026full-timeMaplewood • Minnesota • 🇺🇸 United StatesLead💰 $250,000 - $290,000 per yearWebsite

About the role

Key responsibilities & impact

Serve as the leader for all outsourced business services delivered through the organization’s BPO partners
Ensure effective performance, governance, and alignment with Global Business Services objectives
Oversee the performance, governance, and strategic alignment of the organization’s Business Process Outsourcing (BPO) partners
Ensure vendor delivered services meet operational expectations, comply with business requirements, and support continuous improvement
Serve as the primary business interface with BPO partners, driving efficiency, consistency, and service quality across supported functions
Leads governance and relationship management with BPO vendors
Supports contract execution by monitoring compliance with service level expectations
Drives operational effectiveness by partnering with internal stakeholders and BPO teams
Implements performance management routines

Requirements

What you’ll need

Bachelor’s degree or higher in business, engineering, supply chain, technology, or operations
Twelve (12) years of progressive leadership experience in a private, public, government, or military environment in shared services, BPO operations, service delivery, or global business operations
Master’s degree (preferred)
Demonstrated expertise in vendor governance, performance management, and operational risk oversight
Strong background in digital transformation, including automation, analytics, and AI‑enabled process improvement
Experience leading BPO operations in a Global Capability Center or Global Business Services environment
Familiarity with global contracts, commercial models, and multi‑vendor ecosystems
Background in Lean, Six Sigma, or continuous improvement methodologies
Experience driving large‑scale transformation or technology‑enabled operating model redesign.

Benefits

Comp & perks

Medical, Dental & Vision
Health Savings Accounts
Health Care & Dependent Care Flexible Spending Accounts
Disability Benefits
Life Insurance
Voluntary Benefits
Paid Absences
Retirement Benefits

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

vendor governanceperformance managementoperational risk oversightdigital transformationautomationanalyticsAI-enabled process improvementLeanSix Sigmacontinuous improvement

Soft Skills

leadershiprelationship managementstrategic alignmentoperational effectivenesscommunication

Certifications

Bachelor’s degreeMaster’s degree