Quality Analyst, Spanish Speaker
3M
full-time
Posted on:
Location Type: Remote
Location: Philippines
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About the role
- Managing and executing timely & accurate responses to quality complaints
- Based on business criteria even owning entire E2E customer complaints
- Utilizing project management, process improvement, customer service, and communication skills
- Analyzing and managing internal and external quality excellence to enhance customer satisfaction, enable accelerated growth, and deliver product quality complaints
- Initiating actions to lead projects, provide training to new employees, and link project steps to business strategies
- Applying analytical skills for analysis and interpretation of trends or data generated by a company reporting
- Participating in efforts to develop a common global SIBG Complaint process
- Developing and leading improvements and/or solutions to work processes and tools
Requirements
- Bachelor's degree or higher (completed and verified before start)
- Three (3) years of relevant experience in one or more of the following areas: quality, customer service, corporate operations, and/or supporting cross-functional teams in a private, public, government, or military environment
- Experience in SAP, Salesforce, CIR, Power BI, EXCEL
- Ability to perform analysis that impacts resource utilization, speed, costs, and improvements in a quality area
- Ability to find innovative solutions to complex customer & 3M problems
- Confidence to make sound decisions in the absence of detailed instructions
- Knowledge in English and Spanish language (speaking, reading, writing, and listening) are required for this role
- Amenable to graveyard shift schedule: 9:00 PM - 5:00 AM (Philippine Standard Time)
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
project managementprocess improvementdata analysisquality managementcustomer serviceresource utilizationcost analysistrend analysisproblem solvingtraining
Soft skills
communicationleadershipdecision makinginnovationcollaborationadaptabilitycustomer satisfactionanalytical thinkingorganizational skillsinterpersonal skills
Certifications
Bachelor's degree