Analyst

• Managing and executing timely & accurate responses to quality complaints
• Based on business criteria even owning entire E2E customer complaints
• Utilizing project management, process improvement, customer service, and communication skills
• Analyzing and managing internal and external quality excellence to enhance customer satisfaction, enable accelerated growth, and deliver product quality complaints
• Initiating actions to lead projects, provide training to new employees, and link project steps to business strategies
• Applying analytical skills for analysis and interpretation of trends or data generated by a company reporting
• Participating in efforts to develop a common global SIBG Complaint process
• Developing and leading improvements and/or solutions to work processes and tools

Quality Analyst

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