Senior Manager, Trust & Safety – Global Operations
Care.com
Customer Operations Manager
3M
full-time
Posted on:
Location Type: Hybrid
Location: Detroit • Iowa, Minnesota, Missouri, Montana, South Dakota • 🇺🇸 United States
Visit company websiteSalary
💰 $141,150 - $172,517 per year
Job Level
Mid-LevelSenior
About the role
- Monitor customer portals daily to identify incoming customer requests
- Route request to the appropriate function (e.g. supply chain, trade compliance…etc.) and ensure clarity on requirements
- Follow up with stakeholders to confirm timely entry of information in portals
- Act as a collection point for customer survey and other data requests received outside the portals
- Collaborate with cross-functional teams to develop responses and leverage best practices for efficiency
- Communicate directly with customers to clarify requests and ensure alignment
Requirements
- Bachelor’s degree or higher (completed and verified prior to start)
- Five (5) years of experience working at 3M, with knowledge of 3M systems in a private, public, government or military environment
- Experience in supply chain management
- Experience in manufacturing
- Project management skills
- Operating with a sense of urgency
- Strong track record of navigating complex, multi-functional organizations
- Ability to work in a highly dynamic environment
- Excellent written and verbal communication skills
- 2+ years of experience in an automotive customer-facing role such as sales, customer service, marketing or program management
Benefits
- Medical
- Dental & Vision
- Health Savings Accounts
- Health Care & Dependent Care Flexible Spending Accounts
- Disability Benefits
- Life Insurance
- Voluntary Benefits
- Paid Absences
- Retirement Benefits
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
supply chain managementproject managementmanufacturing
Soft skills
communicationcollaborationsense of urgencynavigating complex organizationsability to work in dynamic environment
Certifications
Bachelor’s degree
