Operations

• Monitor customer portals daily to identify incoming customer requests
• Route request to the appropriate function (e.g. supply chain, trade compliance…etc.) and ensure clarity on requirements
• Follow up with stakeholders to confirm timely entry of information in portals
• Act as a collection point for customer survey and other data requests received outside the portals
• Collaborate with cross-functional teams to develop responses and leverage best practices for efficiency
• Communicate directly with customers to clarify requests and ensure alignment

Customer Operations Manager

VP, Operations

Creative Operations Manager

President – Integrator, Operations Leader

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Director – Sales Commission Operations