3E

Customer Success Manager

3E

full-time

Posted on:

Location Type: Hybrid

Location: Dallas • Texas • United States

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About the role

  • Build trusted relationships with customer stakeholders across your assigned book of business
  • Partner closely with your Account Manager to support renewals, retention, and growth opportunities
  • Drive adoption and engagement across 3E solutions by helping customers understand how to use our products effectively
  • Execute customer success plans that align product value to each customer’s goals and priorities
  • Conduct proactive outreach and regular customer meetings to maintain engagement and momentum
  • Identify at-risk accounts early by monitoring product usage, customer engagement, and feedback signals
  • Develop and execute action plans to mitigate risk and improve customer outcomes
  • Act as the voice of the customer internally, partnering with Product, Support, Sales, and other teams to remove barriers and improve the customer experience
  • Build working knowledge across 3E’s product portfolio, becoming a trusted resource for customers and internal partners
  • Share customer insights and product feedback to help improve internal processes, support strategies, and service delivery

Requirements

  • 2+ years of experience in Customer Success, Account Management, client services, or another customer-facing role
  • Experience in SaaS, technology, information services, or a similar environment
  • Strong relationship-building skills and the ability to establish credibility with a range of customer stakeholders
  • A customer-first mindset paired with strong business and commercial awareness
  • Experience driving product adoption, engagement, and customer outcomes
  • Ability to work cross-functionally and collaborate effectively with Sales, Product, Support, and other internal teams
  • Strong communication skills, with the ability to explain value clearly and confidently
  • Comfort navigating ambiguity, shifting priorities, and a fast-paced environment
  • Ability to learn multiple products and become a strong generalist across a broad solution set
  • Experience supporting renewals, retention, or expansion within a recurring-revenue business (preferred)
  • Familiarity with customer success metrics such as NRR, usage trends, and engagement cadence (preferred)
  • Experience using CRM and customer success tools such as Salesforce or similar platforms (preferred)
  • Exposure to environmental, regulatory, compliance, or other complex B2B software environments (preferred)
  • Experience supporting mid-market or enterprise customers (preferred)
  • Experience working with geographically distributed customers and traveling for onsite meetings (preferred)
Benefits
  • Health, dental, and vision insurance
  • Life insurance and disability coverage
  • Open PTO and parental leave
  • 401(k) plan with company matching
  • Employee assistance program
  • Voluntary supplemental benefits (Accident, Hospital Indemnity, Critical Illness)
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
Customer SuccessAccount ManagementProduct AdoptionCustomer EngagementCustomer OutcomesSaaSCRMCustomer Success MetricsNRRUsage Trends
Soft Skills
Relationship-BuildingCustomer-First MindsetBusiness AwarenessCross-Functional CollaborationCommunication SkillsAdaptabilityProblem-SolvingTrust BuildingCustomer AdvocacyProactive Outreach