Client Success Manager
3DR Labs
full-time
Posted on:
Location Type: Remote
Location: Remote • Kentucky • 🇺🇸 United States
Visit company websiteJob Level
JuniorMid-Level
About the role
- Develop and nurture relationships with Strings clients to understand their business objectives and workflow challenges.
- Serve as the primary contact for Strings clients, addressing inquiries, resolving issues, and ensuring overall satisfaction.
- Facilitate onboarding for new Strings clients, ensuring a smooth transition and understanding of the product.
- Collaborate with Technology, Sales, and Implementation teams to ensure successful deployment and adoption of Strings solutions.
- Maintain deep knowledge of Strings automation, agentic AI, workflow monitoring, and auto-routing capabilities.
- Educate clients on best practices for leveraging Strings technology to optimize IT and clinical workflows.
- Present opportunities for clients to expand their use of Strings solutions as their needs evolve.
- Monitor and analyze client usage and engagement with Strings products.
- Identify upsell and cross-sell opportunities to expand the scope of Strings solutions and increase revenue.
- Utilize retention strategies to ensure high client retention rates and proactively address any issues.
- Act as a client advocate within the organization, conveying feedback and needs to relevant teams.
- Work collaboratively with sales, marketing, product development, and technology teams to enhance the client experience.
- Achieve adoption and engagement targets for Strings products within assigned regions.
- Meet projected upselling and revenue targets for Strings clients.
- Drive positive client engagement and satisfaction scores.
- Track and analyze client performance metrics to identify trends and enhance satisfaction.
Requirements
- Bachelor's in healthcare technology, technology, AI, or a related field or equivalent combination of education and relevant experience.
- Knowledge of healthcare IT, workflow automation, medical terminology, and healthcare standards including DICOM, HL7, and FHIR.
- 2+ years of experience in client success, account management, or similar role, preferably in healthcare technology.
- Proven ability to upsell and produce revenue growth with existing accounts.
- Strong communication and interpersonal skills.
- Excellent problem-solving and negotiation abilities.
- Familiarity with CRM software and client success tools.
- Ability to work collaboratively with cross-functional teams.
- Results-driven with a focus on meeting and exceeding client expectations.
- Experience with Excel, Salesforce, or similar tools preferred.
- Ability to travel up to 20% of the time.
Benefits
- Health insurance
- Professional development opportunities
Applicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Hard skills
workflow automationmedical terminologyDICOMHL7FHIRclient successaccount managementupsellingrevenue growthperformance metrics
Soft skills
communicationinterpersonal skillsproblem-solvingnegotiationcollaborationresults-drivenclient advocacyclient engagementsatisfaction focusrelationship building
Certifications
Bachelor's in healthcare technologyBachelor's in technologyBachelor's in AI