3CON Consultoria e Sistemas

Senior Process Analyst – HR

3CON Consultoria e Sistemas

full-time

Posted on:

Location Type: Hybrid

Location: São Paulo • Brazil

Visit company website

Explore more

✨ AI Apply
Apply

Job Level

Senior

Tech Stack

ITSMServiceNow

About the role

  • Act strategically in the analysis, design and transformation of IT processes, ensuring operational efficiency, scalability, governance and alignment with business objectives through continuous improvement and the use of technology
  • Lead the mapping, analysis and redesign of complex IT processes
  • Identify bottlenecks, risks and opportunities for optimization in technological and operational processes
  • Define and monitor KPIs and SLAs for IT processes
  • Ensure compliance with frameworks and best practices

Requirements

  • Minimum of 5 years' experience in mapping, analyzing and improving corporate processes
  • Experience in process automation projects
  • Methodologies: BPM, Lean, Six Sigma
  • Process modeling (BPMN 2.0)
  • ITIL
  • Modeling tools (Bizagi, Visio, etc.)
  • Education: Bachelor's degree in Information Technology, Engineering, Business Administration or related fields
  • Knowledge of HR
  • Desired technical skills
  • ITSM tools (ServiceNow, Jira Service Management, etc.)
  • Process automation
  • Behavioral requirements
  • Adaptability and flexibility
  • Strong interpersonal skills
  • Effective communication
  • Influence and persuasion
Benefits
  • Medical insurance
  • Dental insurance
  • Meal allowance (meal voucher)
  • Life insurance
  • Childcare assistance
  • Assistance for dependents with disabilities
  • Training
  • Certification support/incentives
  • Running incentive
  • Partnerships with universities
  • Partnerships with language schools
  • Digital work environment
  • TotalPass (wellness platform)
  • Use of cutting-edge technology
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills & Tools
process mappingprocess analysisprocess improvementprocess automationBPMLeanSix SigmaBPMN 2.0ITILKPI monitoring
Soft Skills
adaptabilityflexibilityinterpersonal skillseffective communicationinfluencepersuasion