3Commas.io

DevOps Engineer

• Deploy, backup and maintain scalable, secure AWS environments with a focus on high availability and resilience.
• Develop and maintain Infrastructure as Code (IaC) using Terraform, and scripting languages (Python, Bash, Go).
• Build, enhance, and oversee CI/CD pipelines to support continuous integration and delivery (Github Actions, ArgoCD, Gitlab CICD).
• Work closely with development teams to optimize application performance, scalability, and deployment processes.
• Monitor and optimize infrastructure, ensuring resource efficiency.
• Diagnose and resolve complex infrastructure issues, conducting root cause analysis.
• Maintain, and optimize Kubernetes clusters, ensuring scalability and reliability.
• Participate in on-call rotations to ensure system availability and rapid resolution of critical incidents.

Customer Success Manager

• Own the strategy and execution of lifecycle marketing across email, push, in-app messaging, and automated flows.
• Design intelligent user journeys tailored to the behavior of crypto traders.
• Improve activation, increase trading retention, reduce churn, and unlock revenue uplift through segmentation, automation, and data-driven experimentation.
• Develop and own CRM and lifecycle marketing strategies across all customer touchpoints (email, push, in-app, web).
• Map trader journeys (from first deposit to high-frequency trading) and design behavior-based automation flows.
• Create segmented communication frameworks based on trading volume, product usage, risk appetite, portfolio holdings, and regional preferences.
• Build and optimize multi-channel campaigns to activate new users, retain active traders, and reactivate churned cohorts.
• Execute continuous A/B and multivariate testing on messaging, incentives, and triggers.
• Monitor core lifecycle KPIs: activation rate, retention curves (D1/D7/D30), reactivation rate, open/click-through/conversion rates, LTV, ARPU per segment.
• Translate data insights into actionable campaign improvements and report findings to leadership with clarity and precision.
• Ensure CRM performance dashboards are maintained and reliable.
• Maintain clean user segments and list hygiene, ensuring compliance with GDPR, CAN-SPAM, and relevant crypto marketing regulations.

DevOps Engineer

CRM Manager