Cloud Engineer

• Support of a client’s Microsoft Azure infrastructure, including response to any internal escalations
• Communicate ticket status information to all team members and escalate cases to appropriate staff as necessary to ensure cases are closed in a timely fashion.
• Interact with clients to identify IT issues, troubleshoot expediently, and follow up on issues via email, ticketing system, and phone calls. Communicate technical issues and solutions with clients in business terms.
• Install, configure, and administer client systems in Azure to improve client’s infrastructure.
• Configuration and tuning of cloud-based tools, managing cost, security, and compliance for the client’s environments.
• As part of proactive maintenance plans, help execute monthly maintenance of the Azure infrastructure, including patching, backups and disaster recovery.
• Lead the implementation and optimization of cloud network solutions across complex client environments.
• Oversee the deployment and integration of hybrid network solutions, ensuring seamless connectivity and performance.
• Develop and maintain comprehensive documentation including network diagrams, configuration standards, and operational procedures.
• Automate network provisioning and configuration using Infrastructure as Code (IaC) tools such as Bicep or Terraform.
• Create and maintain updated documentation for each client’s environment.
• Promote best practices to enhance and improve organizational processes.
• Participate in weekly discussions with clients to review outstanding issues and changes and discuss proposals for improving the client’s environment.
• Provide consultation and monthly reports with respect to the client’s cloud-based infrastructure.

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