360Learning

Customer Success Manager

360Learning

full-time

Posted on:

Location Type: Remote

Location: Germany

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About the role

  • Manage the implementation team supporting customers during the launch of their new collaborative learning software
  • Act as a project manager for local language needs
  • Support clients in their digital training strategy post-launch via the 360Learning platform
  • Ensure renewal of contracts by coordinating various resources
  • Monitor business impact of the solution in line with client’s objectives
  • Collaborate closely with local sales team to meet client KPIs

Requirements

  • 3-4 years experiences in a Customer Success position, ideally in the SaaS-industry
  • Native German and fluent English proficiency
  • Proactive and prefer working in a strong results-oriented culture
  • Capability to prioritize and manage a big portfolio of clients
  • Ability to express your ideas in a clear and concise manner, both in writing and orally
  • Strong interest for the digital industry, education and e-learning in particular
  • Enthusiasm for our culture explained here: https://bit.ly/Convexity_360L
Benefits
  • Work From Home perks
  • 1 month parental leave for the second parent
  • Flexible hours
  • Remote work possible anywhere in Germany, France or the UK
  • Diversity, Equity, and Inclusion: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact
  • Corporate Social Responsibility: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter
  • Culture: A framework that will help you make an impact - envision what's it like to join 360Learning through our onboarding journey: https://360learning.com/blog/360learner-journey/ & Convexity Culture: https://bit.ly/Convexity_360L
Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Soft Skills
proactiveresults-orientedprioritizationclient managementclear communicationconcise writingoral communication