360Learning

Essential Implementation Manager – EMEA

360Learning

full-time

Posted on:

Location Type: Remote

Location: Remote • 🇫🇷 France

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Job Level

Mid-LevelSenior

About the role

  • Manage all phases of the implementation lifecycle - from Sales handover and discovery to platform launch and handover to Support- blending project management, platform configuration, learning strategy, and integration of the platform into HR customer’s ecosystem.
  • Work closely with clients to understand their objectives, design their platform architecture, guide technical setup (data imports, user management, integrations), and provide strategic advice on content organization and learner engagement to maximize adoption.
  • Ensure successful go-lives, high customer satisfaction, and consistently high-quality deployments, while also helping capitalize on and improve internal processes.
  • Your impact will be measured through timely go-lives, customer satisfaction, and the quality and reliability of each deployment you deliver and capitalization on our processes.

Requirements

  • 3+ years in a customer-facing role such as Implementation Project Manager, Customer Success Partner, Technical Account Manager, or managing learning & development projects.
  • Experience deploying SaaS products, ideally in HR or learning technology.
  • Ability to manage end-to-end projects with multiple stakeholders, prioritizing tasks across concurrent implementations.
  • Hands-on experience with integration (flat file, APIs, SSO) or strong interest for integration’s topics.
  • Solution-oriented mindset with a strong client-first approach in all interactions.
  • Structured, rational, and analytical; able to manage complex priorities efficiently.
  • Recognized for excellent listening and teaching skills; able to convey ideas clearly and concisely, both verbally and in writing.
  • Self-starter comfortable in a results-oriented, fast-paced environment.
  • Fluent English (US/UK) / B2 level or equivalent (FR, DE)
  • Enthusiasm for our working environment explained here: https://bit.ly/Convexity_360L
Benefits
  • - **Compensation: **Package includes base salary, a variable component, and equity 📈
  • - **Benefits/Perks**: Work From Home stipend, RTT, lunch vouchers, medical insurance, gym subscription, 1 month parental leave for the second parent.
  • - **Balance:** Flexible hours, full remote work possible anywhere in France 🏠
  • - **Diversity, Equity, and Inclusion**: We have 6 active ERGs including Mental Health, Environmental/Sustainability, Women, Parents, LGBTQIA2S+, and Ethnic Diversity. Each group has at least one executive team member serving as a member of the group, bringing greater awareness to each group’s activities and providing a quick path to impact 🤝
  • - **Corporate Social Responsibility**: Review our CSR Charter: 360learning.com/blog/corporate-social-responsibility-charter 🌎🌏🌍
  • - **Culture:** A framework that will help you make an impact - envision our way of working and our Convexity Culture: https://bit.ly/Convexity_360L & find out more about the teams, product, and processes https://bit.ly/42H1ggC 🚀👩🏻‍💻🏆

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard skills
project managementplatform configurationdata importsuser managementintegrationsSaaS deploymentAPI integrationSSO integrationlearning technologycustomer success
Soft skills
solution-oriented mindsetclient-first approachanalytical skillslistening skillsteaching skillscommunication skillsself-starterability to manage complex prioritiesresults-orientedability to convey ideas clearly