Customer Success Manager

• support our clients in their digital training strategy through the 360Learning platform
• lead the setup and support for clients across our UK and German markets during the launch of their new collaborative learning software.
• ensure the renewal of contracts by coordinating the different resources (technical, educational, etc.) made available
• ensure the business impact of our solution is in line with the client’s business objectives
• work closely with the EMEA account management team to ensure client KPIs are met
• create and develop processes to handle a one-to-many approach, reporting and communication processes

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