Technical Support Specialist – LATAM

360dialog — official WhatsApp Business API Provider

. Provide customer support across multiple channels, including tickets, chat, email, and online meetings.

Posted 4/21/2026contractRemote • 🇲🇽 MexicoMid-LevelSenior💰 $20,000 - $25,000 per yearWebsite

Tech Stack

Tools & technologies

GrafanaJavaScriptPythonReactSQL

About the role

Key responsibilities & impact

Provide customer support across multiple channels, including tickets, chat, email, and online meetings.
Collaborate with L2 support teams to identify and implement effective solutions.
Troubleshoot WhatsApp API-related issues and resolve technical problems.
Guide partners and clients in navigating the WhatsApp Business ecosystem.
Communicate with WhatsApp / Meta representatives.
Work closely with LATAM onboarding and commercial teams.

Requirements

What you’ll need

3-4 years in support / technical support roles.
Comp Sci, Science, Technology or related degree
Interested in moving into a more challenging support position.
**Hard Skills**
Proven experience with web dev technologies (HTML, JavaScript, CSS, APIs).
Hands-on experience with REST APIs & Webhooks.
Solid understanding of tech fundamentals and helpdesk software.
Language skills: English (C1+) and 1 other language.
**Soft Skills**
Customer-focused, with the ability to empathise with customers.
Strong troubleshooting and problem-solving capabilities, with a structured and analytical approach.
Excellent communication skills, including active listening, clear questioning, and the ability to understand context.
Proven ability to manage multiple priorities effectively in fast-paced environments, maintaining accuracy and attention to detail.
**Bonus Skills**
Experience with WhatsApp Business API or Meta Graph API.
Programming skills (SQL, JavaScript, Python, React).
Familiarity with logging and monitoring tools (eg: Grafana or similar).
People management experience.
Additional language proficiency.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account 360dialog — official WhatsApp Business API Provider Website LinkedIn All Job Openings 51 - 200 employees 🔌 API ☁️ SaaS 🌍 Social Impact API
SaaS
Social Impact 360dialog is a leading provider of WhatsApp Business API solutions, helping businesses connect with their customers more effectively. The company focuses on transforming WhatsApp into a high-performance marketing channel that drives measurable growth through performance messaging. By leveraging insights from over 40,000 businesses, 360dialog offers a seamless integration with Meta’s APIs, enabling businesses to improve ad targeting and track customer interactions in real-time. Their services include automated, personalized messaging that boosts conversion rates, reduces costs, and enhances customer retention. 360dialog is a critical partner for marketers, eCommerce businesses, and agencies looking to capitalize on WhatsApp's capabilities for better customer engagement and performance marketing. Technical Support Specialist – LATAM 🔥 0 minutes ago 🇲🇽 Mexico – Remote 💵 $20k - $25k / year ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Support Engineer Grafana JavaScript Python React SQL Apply Now Find Hiring Managers Customize resume for this job Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Provide customer support across multiple channels, including tickets, chat, email, and online meetings.
Collaborate with L2 support teams to identify and implement effective solutions.
Troubleshoot WhatsApp API-related issues and resolve technical problems.
Guide partners and clients in navigating the WhatsApp Business ecosystem.
Communicate with WhatsApp / Meta representatives.
Work closely with LATAM onboarding and commercial teams. 🎯 Requirements
3-4 years in support / technical support roles.
Comp Sci, Science, Technology or related degree
Interested in moving into a more challenging support position.
**Hard Skills**
Proven experience with web dev technologies (HTML, JavaScript, CSS, APIs).
Hands-on experience with REST APIs & Webhooks.
Solid understanding of tech fundamentals and helpdesk software.
Language skills: English (C1+) and 1 other language.
**Soft Skills**
Customer-focused, with the ability to empathise with customers.
Strong troubleshooting and problem-solving capabilities, with a structured and analytical approach.
Excellent communication skills, including active listening, clear questioning, and the ability to understand context.
Proven ability to manage multiple priorities effectively in fast-paced environments, maintaining accuracy and attention to detail.
**Bonus Skills**
Experience with WhatsApp Business API or Meta Graph API.
Programming skills (SQL, JavaScript, Python, React).
Familiarity with logging and monitoring tools (eg: Grafana or similar).
People management experience.
Additional language proficiency. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs IT Technical Support Representative 🕒 April 13 Compass Experience Labs 201 - 500 🤝 B2B 🎯 Recruiter ☁️ SaaS Website LinkedIn All Job Openings IT Technical Support Representative providing technical support for store devices and systems. Act as the primary point of contact for U.S.-based employees of a Quick Service Mexican Grill. 🇲🇽 Mexico – Remote ⏳ Contract/Temporary 🟢 Junior 🟡 Mid-level 📞 Support Engineer 🚫👨‍🎓 No degree required Support Engineer – AI-Driven 🕒 April 1 Tangible 11 - 50 💸 Finance 🏪 Marketplace 💳 Fintech Website LinkedIn All Job Openings AI-native Support Engineer focusing on client communication and problem-solving for fintech SaaS platform. Supporting communication clarity and leveraging AI tools while working in the US timezone. 🇲🇽 Mexico – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Support Engineer Support Engineer 🕒 March 19 Polus Tech 11 - 50 📡 Telecommunications 🔧 Hardware 🤝 B2B Website LinkedIn All Job Openings Support Engineer providing post-sales support for telecommunications clients. Engaging in technical troubleshooting and assisting solution deployments with international clients. 🇲🇽 Mexico – Remote ⏳ Contract/Temporary 🟡 Mid-level 🟠 Senior 📞 Support Engineer 🗣️🇪🇸 Spanish Required View More Support Engineer Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs

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Hard Skills & Tools

HTMLJavaScriptCSSAPIsREST APIsWebhooksSQLPythonReact

Soft Skills

customer-focusedtroubleshootingproblem-solvingcommunicationactive listeningattention to detailempathystructured approachability to manage multiple priorities