Head of Marketing Services

33 USA Inc.

Lead the service delivery organization for a marketing agency, ensuring quality and profitability across divisions. Collaborate with Business Development teams in the US and Japan, focusing on client satisfaction.

Posted 7/3/2026full-timeLos Angeles • California • 🇺🇸 United StatesLeadWebsite

About the role

Key responsibilities & impact

The Head of Marketing Services leads the entire service delivery organization — the PR, Social Media Marketing, Cross Media Marketing (Advertising), Event, Brand Production, Bilingual Business Facilitator, and Creative divisions.
Own the organizational management, service quality, and delivery excellence of all service divisions.
Carry accountability for achieving the semi-annual gross profit targets for each service team.
Work closely with Business Development teams in both the US and Japan to optimize team assignments and maintain client satisfaction across all projects.
Partner closely with the Creative Director to elevate branding and creative standards across all divisions.
Monitor client satisfaction, handle escalations, and drive corrective actions.
Continuously upgrade service offerings to match market trends and client expectations.
Manage division budgets and resource utilization while achieving gross profit targets.

Requirements

What you’ll need

Proven experience managing an organization of 15+ staff at a North American marketing agency (required)
10+ years of experience in marketing/creative agency environments spanning multiple disciplines (PR, social media, advertising, events, production, and/or creative)
Track record of raising service quality and client satisfaction at scale
Experience partnering with sales/business development teams on staffing, resourcing, and account growth
Experience working in partnership with senior creative leadership (e.g., Creative Directors/CCOs), respecting creative vision while owning delivery and business outcomes
Strong leadership and people-management skills, including managing senior division leads
Excellent communication and senior-level client-facing skills
Experience with budget and P&L management.
- Desired Skills and Abilities:
Experience managing a larger organization (several dozen / 30+ staff) at a marketing agency
Experience in the entertainment industry (Anime, Gaming, or Pop Culture) and deep understanding of the North American entertainment landscape
Business-level Japanese, or experience working with Japanese clients and cross-border teams
Experience managing gross profit / revenue targets across multiple service teams on semi-annual or quarterly budget cycles
Experience integrating AI and emerging technologies into agency services and workflows
Experience leading organizational transformation or scaling agency teams
Familiarity with Japanese IP licensing workflows

Benefits

Comp & perks

Health Care Plan (Medical, Dental & Vision)
Paid Time Off (Vacation, Sick & Public Holidays)
Hybrid Work Model
- While we currently offer this hybrid arrangement, please note that our work model may evolve to meet changing business needs. The company reserves the right to modify work arrangements at its sole discretion. We appreciate your understanding and flexibility as we continually assess and optimize our work environment.

ATS Keywords

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Applicant Tracking System Keywords

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Hard Skills & Tools

Marketing ManagementService Delivery ExcellenceGross Profit Target AchievementCreative Vision AlignmentOrganizational TransformationAI IntegrationEvent ManagementSocial Media MarketingPublic RelationsAdvertising

Soft Skills

Excellent CommunicationClient-Facing SkillsProblem Solving