Commercial Associate

32Co

Commercial Associate at 01Health managing patient journeys and engagement for innovative healthcare solutions with a focus on sleep health.

Posted 6/29/2026full-timeLondon • 🇬🇧 United KingdomJuniorMid-LevelWebsite

Core Competencies

Role fit

Core Competencies

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Demonstrates strong patient engagement and communication skills, effectively managing multiple conversations while driving conversions. Utilizes AI tools for outreach and follow-ups, contributing to continuous improvement in patient journey processes.

Highest-signal resume keywords

Patient Journey ManagementAI Tools UtilizationConversion Strategy DevelopmentCross-Functional CollaborationEffective Communication

ATS Keywords

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Applicant Tracking System Keywords

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Soft Skills

OrganisedPersistentPeople-FocusedResilientCurious

Industry Keywords

Patient EngagementLead ConversionMessaging TestsFollow-Up StrategiesClinical Collaboration

About the role

Key responsibilities & impact

Own the patient journey from first contact through to booked appointment.
Lead fast, high-quality conversations that build trust and drive action.
Keep your patient pipeline flowing - from new leads to follow-ups and re-engagements - making sure every opportunity counts and no opportunity slips through the cracks.
Use AI tools to work faster and smarter: drafting outreach, surfacing follow-ups, and spotting patterns in what's converting.
Contribute to experiments, messaging tests, and playbook development to continuously evolve how we convert interest into appointments.
Closely monitor your results, identify opportunities for improvement and proactively propose strategies to increase conversions and contribute to the team’s success.
Work embedded in a cross-functional pod alongside our Sleep, Clinical, AI, and Product teams - and directly with our CEO.

Requirements

What you’ll need

This role is perfect for someone early in their career who wants to learn fast, take ownership, and be part of building something from the ground up.
You’re energised by talking to people and excel at making others feel heard, even when managing many conversations.
You’re organised, persistent without being pushy, and combine genuine warmth with commercial drive.
People-focused: You listen carefully, build rapport easily, and can clearly explain processes, answer questions and engage potential prospects.
Resilient and proactive: You stay positive when conversations don’t lead to immediate bookings and remain committed to helping patients find the right time to access care.
Organised and accountable: You manage multiple patient conversations responsibly and make sure no one who needs support is overlooked.
Collaborative: You work closely with clinicians and internal teams to ensure patients have a safe, smooth, and supportive experience.
Curious and improvement-driven: You look for ways to improve how we communicate with patients and make it easier for them to access the care they need.
Able to commute to our London (Hoxton) office on Mondays, Wednesdays, and Fridays.

Benefits

Comp & perks

Real impact, every day - your work directly changes patient outcomes. You'll feel it, and so will the people whose care you're improving.
25 days holiday + your birthday off - because no one should work on their birthday!
Outsized leverage and full ownership - real authority today, lasting impact tomorrow; what you build now shapes how this company operates at every stage after.
Grow fast - backed by top VCs and built by the best; you'll be learning from some of the sharpest minds in health-tech every single day.
Vitality Health cover - private medical insurance, because we take care of the people who take care of the business.
Team Perks - enjoy regular team lunches, quarterly socials, and an annual company retreat.
Hybrid working - we all come together three days a week, but the rest of the time, enjoy the flexibility to work from home or our Hoxton office.