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About the role
Key responsibilities & impact- Own the patient journey from first contact through to booked appointment.
- Lead fast, high-quality conversations that build trust and drive action.
- Keep your patient pipeline flowing - from new leads to follow-ups and re-engagements - making sure every opportunity counts and no opportunity slips through the cracks.
- Use AI tools to work faster and smarter: drafting outreach, surfacing follow-ups, and spotting patterns in what's converting.
- Contribute to experiments, messaging tests, and playbook development to continuously evolve how we convert interest into appointments.
- Closely monitor your results, identify opportunities for improvement and proactively propose strategies to increase conversions and contribute to the team’s success.
- Work embedded in a cross-functional pod alongside our Sleep, Clinical, AI, and Product teams - and directly with our CEO.
Requirements
What you’ll need- This role is perfect for someone early in their career who wants to learn fast, take ownership, and be part of building something from the ground up.
- You’re energised by talking to people and excel at making others feel heard, even when managing many conversations.
- You’re organised, persistent without being pushy, and combine genuine warmth with commercial drive.
- People-focused: You listen carefully, build rapport easily, and can clearly explain processes, answer questions and engage potential prospects.
- Resilient and proactive: You stay positive when conversations don’t lead to immediate bookings and remain committed to helping patients find the right time to access care.
- Organised and accountable: You manage multiple patient conversations responsibly and make sure no one who needs support is overlooked.
- Collaborative: You work closely with clinicians and internal teams to ensure patients have a safe, smooth, and supportive experience.
- Curious and improvement-driven: You look for ways to improve how we communicate with patients and make it easier for them to access the care they need.
- Able to commute to our London (Hoxton) office on Mondays, Wednesdays, and Fridays.
Benefits
Comp & perks- Real impact, every day - your work directly changes patient outcomes. You'll feel it, and so will the people whose care you're improving.
- 25 days holiday + your birthday off - because no one should work on their birthday!
- Outsized leverage and full ownership - real authority today, lasting impact tomorrow; what you build now shapes how this company operates at every stage after.
- Grow fast - backed by top VCs and built by the best; you'll be learning from some of the sharpest minds in health-tech every single day.
- Vitality Health cover - private medical insurance, because we take care of the people who take care of the business.
- Team Perks - enjoy regular team lunches, quarterly socials, and an annual company retreat.
- Hybrid working - we all come together three days a week, but the rest of the time, enjoy the flexibility to work from home or our Hoxton office.
ATS Keywords
✓ Tailor your resumeApplicant Tracking System Keywords
Tip: use these terms in your resume and cover letter to boost ATS matches.
Soft Skills
OrganisedPersistentPeople-FocusedResilientCurious