CRM Specialist

321 The Agency

CRM Specialist designing and optimizing CRM solutions to enhance client leads and revenue across various industries. Focusing on automation, campaign management, and customer journey optimization.

Posted 7/25/2026full-timeRemote • Florida • 🇺🇸 United StatesMid-LevelSenior💰 $65,000 - $80,000 per yearWebsite

Core Competencies

Role fit

Core Competencies

Use this summary to align your resume positioning with the role.

Demonstrates expertise in CRM system setup, configuration, and optimization, with a strong focus on campaign management and performance analysis. Proficient in developing automated workflows, segmentation strategies, and multi-touch marketing campaigns to drive client success.

Highest-signal resume keywords

CRM Platform ExpertiseHigh Level CRM (GoHighLevel) ProficiencyEmail Marketing Best PracticesAPI Integrations and Webhook ConfigurationsCampaign Performance Analysis

ATS Keywords

Tailor your resume

Applicant Tracking System Keywords

Tip: use these terms in your resume and cover letter to boost ATS matches.

Hard Skills

CRM System SetupSales Funnel DesignLead Nurturing SequencesA/B Testing StrategiesHTML/CSS ProficiencyData Hygiene ManagementLead Scoring ModelsSegmentation StrategiesPerformance Metrics AnalysisAutomated Workflows

Soft Skills

Project ManagementStrong CommunicationDetail-OrientedClient TrainingTroubleshooting

Tools & Technologies

SalesforceHubSpotAdobeActiveCampaignKlaviyoMailchimpGoogle SuiteMarketing Analytics PlatformsProject Management ToolsThird-Party Tool Integrations

Industry Keywords

Customer Lifecycle CampaignsCompliance RequirementsPrivacy RegulationsEmail Deliverability OptimizationMulti-Touch Marketing Campaigns

About the role

Key responsibilities & impact

Lead the setup, configuration, and optimization of CRM systems for new and existing clients across multiple industries.
Design and implement comprehensive sales funnels, lead nurturing sequences, and customer lifecycle campaigns.
Develop sophisticated segmentation strategies and automated workflows that align with client business objectives and customer behaviors.
Create and maintain CRM integrations with third-party tools, websites, and marketing platforms to ensure seamless data flow.
Build and manage multi-touch marketing campaigns including email sequences, SMS campaigns, and automated follow-up systems.
Develop A/B testing strategies for campaign optimization, analyzing performance metrics to drive continuous improvement.
Create dynamic content and personalization strategies based on customer data and behavioral triggers.
Implement lead scoring models and qualification processes to improve sales team efficiency and conversion rates.
Serve as the primary CRM expert for assigned client accounts, providing strategic guidance on platform capabilities and best practices.
Conduct training sessions and workshops for client teams on CRM usage, campaign management, and performance analysis.
Troubleshoot technical issues, optimize system performance, and recommend platform upgrades or migrations when needed.
Collaborate with internal teams to ensure CRM strategies align with broader marketing campaigns and business objectives.
Maintain data hygiene standards, including list management, duplicate removal, and compliance with privacy regulations.
Create comprehensive reporting dashboards and provide regular performance analysis to clients and internal stakeholders.
Monitor key metrics including open rates, click-through rates, conversion rates, and customer lifetime value.
Identify opportunities for campaign optimization and revenue growth through data-driven insights.

Requirements

What you’ll need

4+ years of hands-on experience with CRM platforms and marketing automation systems.
Preferred: Demonstrated expertise with High Level CRM (GoHighLevel) and Salesforce, including funnel building, automation setup, and advanced feature utilization.
Broad knowledge of major CRM platforms such as HubSpot, Adobe, ActiveCampaign, Klaviyo, Mailchimp, or similar systems.
Strong understanding of email marketing best practices, deliverability optimization, and compliance requirements (CAN-SPAM, GDPR).
Experience with API integrations, webhook configurations, and third-party tool connections.
Proficiency in HTML/CSS for email template customization and landing page optimization.
Analytical mindset with experience in campaign performance analysis and conversion rate optimization.
Excellent project management skills with the ability to handle multiple client accounts simultaneously.
Strong communication skills for client training, troubleshooting, and strategic consultation.
Proficiency in Google Suite, project management tools, and marketing analytics platforms.
Detail-oriented approach with a passion for process optimization and system efficiency.

Benefits

Comp & perks

🌐 Worldwide ❌ Jobs You've Hidden ⭐️ Saved Jobs ✅ Applied Jobs ✉️ Email Alerts 👤 Account 321 The Agency Website LinkedIn All Job Openings 11 - 50 employees 📣 Marketing 📱 Media Marketing
Media 321 The Agency is a brand and social agency focused on crafting lasting brand legacies through powerful storytelling and strategic social engagement. Their mission is to ensure that brands not only exist but thrive, evolve, and become cultural touchstones. The agency offers services in strategy insights and research, brand creation, and campaign activation, deploying both digital and traditional media channels. They strongly emphasize building connections and engaging in meaningful conversations that continue past the initial campaign period. 321 The Agency collaborates with technology partners to optimize brand experiences and reach through targeted content across the digital ecosystem. CRM Specialist Job not on LinkedIn 🔥 6 minutes ago 🐊 Florida – Remote 💵 $65k - $80k / year ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Apply Now Find Hiring Managers Customize resume + cover letter Report problem ☆ Save ☑️ Mark as applied ❌ Hide 📋 Description
Lead the setup, configuration, and optimization of CRM systems for new and existing clients across multiple industries.
Design and implement comprehensive sales funnels, lead nurturing sequences, and customer lifecycle campaigns.
Develop sophisticated segmentation strategies and automated workflows that align with client business objectives and customer behaviors.
Create and maintain CRM integrations with third-party tools, websites, and marketing platforms to ensure seamless data flow.
Build and manage multi-touch marketing campaigns including email sequences, SMS campaigns, and automated follow-up systems.
Develop A/B testing strategies for campaign optimization, analyzing performance metrics to drive continuous improvement.
Create dynamic content and personalization strategies based on customer data and behavioral triggers.
Implement lead scoring models and qualification processes to improve sales team efficiency and conversion rates.
Serve as the primary CRM expert for assigned client accounts, providing strategic guidance on platform capabilities and best practices.
Conduct training sessions and workshops for client teams on CRM usage, campaign management, and performance analysis.
Troubleshoot technical issues, optimize system performance, and recommend platform upgrades or migrations when needed.
Collaborate with internal teams to ensure CRM strategies align with broader marketing campaigns and business objectives.
Maintain data hygiene standards, including list management, duplicate removal, and compliance with privacy regulations.
Create comprehensive reporting dashboards and provide regular performance analysis to clients and internal stakeholders.
Monitor key metrics including open rates, click-through rates, conversion rates, and customer lifetime value.
Identify opportunities for campaign optimization and revenue growth through data-driven insights. 🎯 Requirements
4+ years of hands-on experience with CRM platforms and marketing automation systems.
Preferred: Demonstrated expertise with High Level CRM (GoHighLevel) and Salesforce, including funnel building, automation setup, and advanced feature utilization.
Broad knowledge of major CRM platforms such as HubSpot, Adobe, ActiveCampaign, Klaviyo, Mailchimp, or similar systems.
Strong understanding of email marketing best practices, deliverability optimization, and compliance requirements (CAN-SPAM, GDPR).
Experience with API integrations, webhook configurations, and third-party tool connections.
Proficiency in HTML/CSS for email template customization and landing page optimization.
Analytical mindset with experience in campaign performance analysis and conversion rate optimization.
Excellent project management skills with the ability to handle multiple client accounts simultaneously.
Strong communication skills for client training, troubleshooting, and strategic consultation.
Proficiency in Google Suite, project management tools, and marketing analytics platforms.
Detail-oriented approach with a passion for process optimization and system efficiency. Apply Now 📊 Check your resume score for this job Improve your chances of getting an interview by checking your resume score before you apply. Check Resume Score Similar Jobs Customer Success Associate 🔥 25 minutes ago Fullbay 51 - 200 ☁️ SaaS 🏢 Enterprise 🚗 Transport Website LinkedIn All Job Openings Customer Success Associate at Fullbay focusing on managing retention of small to mid-size customers. Drive customer engagement and analyze usage signals to optimize retention strategies. 🇺🇸 United States – Remote 💵 $55k - $66k / year 💰 Venture Round on 2019-05 ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success Customer Success Manager – OEM 🔥 16 hours ago DomainTools 51 - 200 💼 Consulting 🏥 Healthcare 📦 Logistics Website LinkedIn All Job Openings Customer Success Manager responsible for managing strategic relationships with OEM partners at DomainTools. Focused on technical onboarding, revenue growth, and product integration. 🇺🇸 United States – Remote ⏰ Full Time 🟡 Mid-level 🟠 Senior 🏆 Customer Success Customer Success Specialist 🔥 16 hours ago Semios 201 - 500 Website LinkedIn All Job Openings Customer Success Specialist at Semios Group supporting farmers with agricultural technology and ensuring excellent customer service. Collaborating with teams to deliver impactful solutions for real-world challenges. 🇺🇸 United States – Remote 💵 $27 - $31 / hour ⏰ Full Time 🟢 Junior 🟡 Mid-level 🏆 Customer Success 🚫👨‍🎓 No degree required Senior Customer Success Manager 🔥 18 hours ago Nexthink 501 - 1000 ☁️ SaaS 🏢 Enterprise Website LinkedIn All Job Openings Senior Customer Success Manager supporting growth and retention for enterprise customers at Nexthink. Driving customer success initiatives and providing strategic guidance throughout the DEX journey. 🇺🇸 United States – Remote 💵 $135k - $225k / year 💰 Series D on 2021-02 ⏰ Full Time 🟠 Senior 🏆 Customer Success Senior Customer Success Manager 🔥 19 hours ago OneStream Software 1001 - 5000 💸 Finance 🏢 Enterprise Website LinkedIn All Job Openings Senior Customer Success Manager ensuring customer satisfaction through effective account management and support. Collaborating with sales to drive adoption and growth of OneStream's finance platform. 🇺🇸 United States – Remote 💵 $114k - $148k / year 💰 Series B on 2021-04 ⏰ Full Time 🟠 Senior 🏆 Customer Success View More Customer Success Jobs 🌐 Worldwide Built by Lior Neu-ner. I'd love to hear your feedback — Get in touch via DM or support@remoterocketship.com Search Search Jobs by country Search jobs by city Search jobs by job title Search entry-level jobs Search junior-level jobs Search senior-level jobs Search jobs by tech stack Search jobs by contract type Search remote internships Search remote part-time jobs Remote jobs Anywhere in the World Companies Hiring Anywhere in the World Companies Hiring Sales People Anywhere in the World Companies Hiring Software Engineers Anywhere in the World Resources Advice Tips for finding remote jobs Interview questions and answers Resume examples Cover letter examples Post a job Affiliates Is Remote Rocketship legit? Privacy policy Terms of service Job board SEO course AI Apply Copilot OpenClaw job finder Find jobs using your resume Jobs by Country Remote jobs anywhere in the world (Worldwide remote jobs) Remote jobs United States Remote jobs Australia Remote jobs Brazil Remote jobs Canada Remote jobs France Remote jobs Ireland Remote jobs Germany Remote jobs Netherlands Remote jobs Spain Remote jobs UK Popular Jobs Remote data analyst jobs Remote customer support jobs Remote executive assistant jobs Remote marketing jobs Remote product designer jobs Remote product manager jobs Remote project manager jobs Remote recruiter jobs Remote sales jobs Remote software engineer jobs Jobs by Type Remote full-time jobs Remote part-time jobs Remote contract jobs Remote internship jobs Remote entry-level jobs Remote jobs with no experience required Remote junior jobs (1-3 years of experience) Digital nomad jobs Remote jobs with no degree required Freelance remote jobs Temporary remote jobs Remote jobs hiring now Stay at home mom jobs